Affinity Photo 2 license issue

[MikSK]

Hello, I have an issue with my Affinity Photo 2 license. After a while it just stopped working and asks for a 'one-time license check'. However I am not able to perform that check as after I unput my account credentials it just says 'Please try again later'. I don't own any other Affinity apps (as it seems to be one of the common issue for a similar error), I also tried updating and reinstalling the app but it didn't help. I use Win 11, I'm not sure what other relevant information I can provide here but I'd happy to do so. Please help.

[Dan C]

Hi @MikSK,

Welcome to the Affinity Forums & sorry to hear you're having trouble!

I can confirm the "Please try again" error you're seeing is something that our team are aware can occur in V2.3.1 and should occur much less frequently in our next available update.

In the meantime, please follow the below instructions to resolve this, which differ depending on whether you installed the application using the MSIX or EXE installer.

MSIX 

1. Close all Affinity apps 
2. Open Windows Run (Windows Key + R)
3. Enter/paste the following: 
   %USERPROFILE%\.affinity\Common\2.0\ 
4. In this folder select 'license.dat' file and 'cs.dat', then delete both. 
5. Launch the Affinity applications

EXE

1. Close all Affinity apps
2. Open Windows Run (Windows Key + R)
3. Enter/paste the following: 
   %APPDATA%\Affinity\Common\2.0\
4. In this folder select 'license.dat' file and 'cs.dat', then delete both. 
5. Launch the Affinity applications 

You should hopefully now find this error no longer appears and you are able to sign into your Affinity ID as expected.

I hope this helps

[MikSK]

That helped! Thanks a lot.

3 minutes ago, Dan C said:

Hi @MikSK,

Welcome to the Affinity Forums & sorry to hear you're having trouble!

I can confirm the "Please try again" error you're seeing is something that our team are aware can occur in V2.3.1 and should occur much less frequently in our next available update.

In the meantime, please follow the below instructions to resolve this, which differ depending on whether you installed the application using the MSIX or EXE installer.

MSIX 

1. Close all Affinity apps 
2. Open Windows Run (Windows Key + R)
3. Enter/paste the following: 
   %USERPROFILE%\.affinity\Common\2.0\ 
4. In this folder select 'license.dat' file and 'cs.dat', then delete both. 
5. Launch the Affinity applications

EXE

1. Close all Affinity apps
2. Open Windows Run (Windows Key + R)
3. Enter/paste the following: 
   %APPDATA%\Affinity\Common\2.0\
4. In this folder select 'license.dat' file and 'cs.dat', then delete both. 
5. Launch the Affinity applications 

You should hopefully now find this error no longer appears and you are able to sign into your Affinity ID as expected.

I hope this helps