Export preview is blank [SPLIT]

[Tee Gee]

I am using AFPhoto 2.3 and Beta AFPhoto 2.3

When trying to export an AFP into a PSD, the first export works well (see good export). All attempts thereafter show just a white screen on the export window (see blank screen). If I cursor across the blank export window from side to side, it's like a paint brush exposing the correct export (see paintbrush). The only way to export another PSD is to quit the application and re-open the app again.

Edited December 27, 2023 by Tee Gee
More Accurate

[Tee Gee]

BTW:

iMac 2017 4.2 Quad i7
Radeon Pro 580 8GB
64GB RAM
NVMe 1TB Storage
MacOS Ventura 13.6.3 (Latest Allowed)
Affinity Photo 2.3.0 (Latest)

[NathanC]

Welcome to the forums @Tee Gee,

I'm using a very similarly specced Mac to yours and i'm not observing this export preview behaviour on export to PSD, so I have a few follow up queries below:

•  Is the preview issue just limited to PSD?
• Is it the same on new documents or is it file(s) specific?
• Can you provide a screenshot of your Performance Settings (Settings > Performance)?

On 12/26/2023 at 11:28 PM, Tee Gee said:

The only way to export another PSD is to quit the application and re-open the app again.

The Export preview shouldn't really have any affect on the actual exported file, have you tried exporting again a second time to see what happens?

[Tee Gee]

It appears the preview issue only affects exports from any supported file types to PSD, on the second attempt. The first attempt never has an export issue. This includes opening a PSD and exporting to a PSD, new origination as well as existing.

When the issue is present, AF will still perform the export, so this is only affecting the preview window. However, I do like access to the preview and hope this can be fixed.

 

Tee Gee

[NathanC]

Thanks, could you confirm if it has any impact if you untick Hardware Acceleration and change the 'Display' setting to OpenGL in the Performance Preferences? Be sure to close the interface and restart the app first before trying again.

If it has no impact, could you possibly send me a copy of one of the .afphoto or .PSD files you've observed this issue occurring with?

Many thanks

[Tee Gee]

While this goes against common expectations, this has fixed the export issue. AF even opens faster and loads/imports faster.

Thank You!

Tee Gee