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Posted

Hi there,

I've been logged out of my Affinity apps on my computer. When I try to log in it says 'Try again later'. I've reset my password and copied and pasted it and double checked it three times but I'm still getting the same message.

 

Posted

Try closing all the Affinity V2 apps. Then press Ctrl and start one of them, keeping Ctrl pressed until you get the Clear User Data dialog. Note that you may need to watch for the application icon to appear on the Task Bar and then click it (still while holding Ctrl).

Once you get the dialog, release Ctrl. Uncheck the first 3 items in the menu, and check "Reset Account Data" and "Deactivate Affinity 2 Apps", then click Reset.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.4

Posted

You're welcome. Thanks for confirming it worked.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.4

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