Tambbu Posted October 5, 2023 Share Posted October 5, 2023 (edited) Hello. I have been an Affinity user since 2018 or so. On January this year I upgraded my universal license to 2.2. Since then I have been using Affinity Photo and Designer on a Mac with out issues. Today I need to use these new apps on my Windows PC (which has 1.0 version installed and working just fine) and when asked to enter email and password, it says that they are not recognized. Email and password are correct, yet I can login to my account on this website without issues. Need assistance, please! Edited October 6, 2023 by Tambbu removed my full email for privacy Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted October 6, 2023 Staff Share Posted October 6, 2023 Hi @Tambbu, Welcome to the Affinity Forums & sorry to hear you're having trouble! I can see from our internal database that your Affinity ID uses the same email address as your Affinity Forum account, and this Affinity ID has a valid Universal License for Affinity V2 - though of course due to privacy reasons I cannot see your password used for any account. I understand you aren't seeing the same issue when attempting to sign into the Affinity website directly, however I would recommend resetting your password for your Affinity ID using the below link, then try signing into the Affinity app once again to activate your license - https://store.serif.com/reset-password/ If you're still having trouble after trying this, please email affinitysupport@serif.com and we can assist further, as this will be easier when dealing with private information such as emails & passwords. Many thanks in advance Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
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