Affinity Photo Crashing and Not Responding

[peter meyer]

Hello i have been trying to use Affinity photo V1 very unsucessfully for the past 3 months it just crashes  or restarts continually and have not been able to finish any projects at all, i have reset me computor completely to factory settings twice now thinking it is the computor but still having this problem, is this a ploy to force customers to upgrade to version 2, I am 77 years old and only occasionally have to edit and do art work now which doesnt warrant me purchasing the new version.

[Callum]

Hi Peter,

I'm sorry to hear V1 has been crashing for you I can assure you this isn't any sort of ploy. When is it you are finding the app crashes is it on open or when using a specific feature etc? It might be worth disabling Open CL in the apps performance preferences as this might solve your issues. Failing that its also worth updating/reinstalling your GPU drivers and reinstalling the latest version of the .NET framework from Microsoft as that can typically solve problems like this.

https://dotnet.microsoft.com/en-us/download/dotnet-framework

Thanks
C