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Cannot get version 1.10.4 OFF the system to put 1.10.5 ON


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It appears all the V1 forums are blocked - at least I wasn't able to put a topic in any.

I've got 1.10.4 and 1.10.5.  It APPEARS 1.10.5 got installed at some point.  It doesn't work.  It doesn't exist.  There's NOTHING there.  EXCEPT, if I try to re-install 1.10.5 it says "Setup Failed" - one of the less informational errors.  So, I cannot REPAIR 1.10.5 OR uninstall it.  And I CAN'T install 1.10.4 because it SAYS 1.10.5 is already there.

Is there SOMEPLACE I can get information to GET THIS unusable software OFF the system so I can put it BACK ON for what little use I need it for?

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  • Staff

Hi Gracie Allen,

If you navigate to add or remove programs are you able to uninstall the V1 apps from there? If you continue to have issues please could you try the suggestions found here: 

Thanks
C

Please tag me using @ in your reply so I can be sure to respond ASAP.

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