RobertLunkvist Posted May 28, 2023 Posted May 28, 2023 (edited) Installed Publisher 2.1.0 on trial on my brand new Lenovo IdeaPad Flex 5 Edition Windows 11 Home Version 21H2 Installed 2023-05-29 OS version 22000.593 CPU 12th Gen Intel(R) Core(TM) i5-1235U 1.30 GHz Installed RAM 8,00 GB (7,57 GB available) GPU Intel Iris Xe Graphics When starting the app, I click the Continue Trial button. Then the screen disappears and nothing happens. Looking in Task Manager, I notice the app going from "Apps" into "Background Processes" when clicking the aformentioned button. I've tried to Repair, Reset, and complete uninstall + new install. Nothing changes. Edited May 28, 2023 by RobertLunkvist additional info (GPU) Quote
Dan C Posted May 30, 2023 Posted May 30, 2023 Hi @RobertLunkvist, Welcome to the Affinity Forums Sorry to see you're having trouble! Firstly, we've seen previous issues caused between Affinity and Intel Iris Xe GPUs - therefore can you please ensure that your drivers are fully up-to-date, directly from Intels website? Once installed, please restart your PC and try launching Publisher once again. If this continues to experience the same behaviour, can you please uninstall the MSIX version you have currently, then visit the below link and select the Also Available : EXE option for 2.1 - https://store.serif.com/update/windows/publisher/2/ Once installed, does this now launch as expected in Trial Mode? Many thanks in advance! Quote
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