photo 2 files don't work....

[KeithStoddart]

Because I can't do auto image trace in designer 2, I still use Adobe Illustrator for this. However, I recently tried to image trace a jpeg from photo 2 and it wouldn't have it! jpeg's from other sources do! Any ideas? Thanks

[NathanC]

Hey @KeithStoddart welcome to the forums,

I'm not sure I completely follow, do you mean you couldn't use image trace in Illustrator on a JPEG exported from photo 2? I'm not sure how the JPEG being exported from Photo would have any influence on this as I don't believe the source of the JPEG would be the cause, if it's an issue within Illustrator it may be best to direct your question towards Adobe's support. 🙂

[KeithStoddart]

Hi NathanC, thank you for the welcome. Yes, you are correct, I can't use the jpegs from photo2 in illustrator. I mean they import in OK but come up with an error when I try to image trace them. I have tried other jpeg's from other apps and they image trace fine. That is why I thought I would ask affinity support.

I will try again and look at the jpeg settings. Also, I take it I simply export my photo file, or do I need to do something with it beforehand?

[NathanC]

That does sound quite unusual, I've just tested this for myself by exporting a new document containing a few rasterised shapes in Photo to JPEG using the default JPEG (Best quality) pre-set and then I've opened the same file in Illustrator, used image trace and it's worked as expected.

If you could provide a sample image where you're encountering this issue it would certainly help narrow it down, as it could be something to do with the colour profile, bit depth or metadata of the image.

[KeithStoddart]

OK, thanks. I'll give it another go, later today and I'll send you the files. Thanks again for your help NathanC.