Continuous crashes of the program during use

[Gabriele F.]

Continuous crashes of the program during use. V1.10.6.1665
I need help,

thanks.

[Dan C]

Hi @Gabriele F.,

Welcome to the Affinity Forums

Sorry to hear you're having trouble! Can you please open the Affinity app and navigate to the following dialog, then provide a screenshot of your settings here for me?

Edit > Preferences > Performance

Many thanks in advance!

[Gabriele F.]

@Dan C Thanks, I'm wait your reply!!

[Dan C]

Many thanks for providing that for me!

Firstly I'd recommend ensure that your Intel UHD GPU drivers are fully up-to-date, directly from Intels website. During the driver installation you can perform a 'clean install' to remove any conflicting drivers, as outlined here - 

https://www.intel.co.uk/content/www/uk/en/support/articles/000057389/graphics.html

Once you have performed this clean install, restart your PC and try editing your documents in Affinity once again.

If you find the app continues to crash following this, I'd recommend unticking Hardware Acceleration at the bottom of this dialog, then restart the app as prompted.

I hope this helps

[Gabriele F.]

Dear, the drivers is all ok.
I disable the Hardware Accelleration and for this moment work fine!!

Thank you!!!