Jump to content
You must now use your email address to sign in [click for more info] ×

Unable to activate v2 apps with universal license on MacOS

Recommended Posts

Purchased universal v2 license. Had activated and was using all apps. Had to restore HD from backup and then none of the apps would register. Getting "Please try again" message. (See first screenshot)

Followed ALL steps in Troubleshooting Affinity V2 Licence Activation Issues document with no success.

Tried Check Connectivity, but Checking Connectivity dialog makes zero progress. (See second screenshot)

Had to force quit app.

Followed section on Deactivate Affinity 2 Apps. No success.

Tried again, but instead of following instruction to :

"When the Clear User Data window appears, make sure that Deactivate Affinity 2 apps is the only option selected and then click Clear."

I selected all options on All Affinity 2 apps.


Before clearing any of the user data or deactivating apps I made a copy of all of the Affinity related items in (user)>Library>Application Support folder and also the preferences in (user)>Library>Preferences starting with com.seriflabs. Ater activating the apps and quitting, I replaced them. So far it appears that all of my settings have been preserved.

I hope this saves you the multiple hours and much frustration I went through.

Serif people:

Please update the troubleshooting doc to add the extra step of clearing user settings for all apps. It was the only thing that worked for me and allowed me to salvage part of my workday. Let's help others avoid my fate. Even better would be to make the activation a bit more robust. Clearly something was very wrong when I could not even get a connection check to make any progress.


Screen Shot 2023-03-16 at 3.43.34 PM.png

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.