Save and save as do not work with Photo 2.

[Jeff Kristin]

Save and save as do not work with Photo 2. Using Mac os Ventura. 8gb. Worked fine with old version of Photo. How do fix? Thanks. Jeff

[Hangman]

Hi @Jeff Kristin and welcome to the forums...

What exactly is happening when you use 'Save' and 'Save As', e.g., if you use 'Save As' and give your file a different name, is a new file created and likewise, if you make a change to your file and then use 'Save' is the change not being saved?

Is this happening with all files or one particular file?

[Jeff Kristin]

Nothing happens in either case. No pop up requesting naming of file and where you want to be saved to. This is the first file created using the new version. Thanks for your reply, btw.

[Hangman]

You could try a factory reset of the software which you do by holding the Ctrl key while launching the app. When you see the clear user data window pop up the first three boxes are ticked so if you click clear and then let the app launch and then see whether both Save and Save As are now functioning...

Note: The factory reset will revert back to the default UI and means any custom changes you've made to the tools, toolbar and general UI layout will need to be reset but if you've not made any then you won't see any changes...

[Jeff Kristin]

Well, I tried restarting Mac but Affinity would not close because...it got into a loop of asking Save, Don't Save, Cancel on the piece. I was afraid to force shut down and risk losing work.

[Hangman]

I take it you have an open file you've been working on but simply can't save is that right? How much would you lose if you are unable to save your current file? When Photo got locked in a loop of asking Save, Don't Save, Cancel were you ble to click Save or did that simply not work or is that literally the issue you are describing here...

It sounds as though you may have little choice but to do a Force Quit to close the app down. If you do that you should in theory see a dialogue window asking if you want to load the recovery file next time you launch Photo, assuming you've been able to save the file at some point prior to this issue... that should restore the last successfully saved version of your file.

If that is what happens and your most recently saved version is loaded then I would save the file using a different filename (e.g., filename v2)... and then close Photo and try the factory reset of the app... you don't need to reboot your Mac to do that btw.

 

[Jeff Kristin]

Howdy! What you suggested worked! Was able to save work! Plus, I added to my knowledge base.

Thanks a million! J

[Hangman]

Hi Jeff,

That's great to hear, I'm glad you are back up and running again and no problem at all...