uk-wm Posted March 4, 2023 Posted March 4, 2023 I am working with affinity photo 2 for some time on iPad Pro. But now it does not start any more. I removed the app and reinstalled version 2.0.4 , same issue it stops at „loading configuration“. Any help? thank you Quote
walt.farrell Posted March 4, 2023 Posted March 4, 2023 Welcome to the Serif Affinity forums, @uk-wm. Have you tried restarting your iPad? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
uk-wm Posted March 5, 2023 Author Posted March 5, 2023 Yes, twice, restart iPad was the first I tried. it stops always at: loading configuration Quote
walt.farrell Posted March 5, 2023 Posted March 5, 2023 OK, then next approach: Close the application. Start it again, and as soon as the Splash screen appears, quickly double-tap it with one finger. That should give you a Reset dialog. Leave the first item selected, and tap Reset. Then let loading continue and see if that helps. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
uk-wm Posted March 5, 2023 Author Posted March 5, 2023 Still not running this is what I did, reset bottom is the lower right one Quote
walt.farrell Posted March 5, 2023 Posted March 5, 2023 Thanks. My only other suggestion would be to select everything, and then Reset. But if you do that you'll need to reinstall any Assets, Brushes, etc. that you have previously installed. uk-wm 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
uk-wm Posted March 5, 2023 Author Posted March 5, 2023 Thank you, Walt! Now it’s running again best regards, Uwe walt.farrell 1 Quote
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