Jump to content
You must now use your email address to sign in [click for more info] ×

License not working.


Recommended Posts

I've previously downloaded Affinity and have had no issues with update and so forth. Now I had to change my MacBook battery and reset SMC but apparently it required a MacBook reset in order for the MacBook to recognise the new battery.

I have never downloaded Affinity from Appstore before (only through your website) and decided to download from Appstore, but now my license code is not working.


What do I need to do in order for it to work?

 

Thank you.

Link to comment
Share on other sites

Your reference to a license code suggests that you were previously using a version 1 Affinity application, purchased directly from Serif via the Affinity Store.

If that's true, then since you made that purchase Serif has released version 2, which is a paid upgrade from version 1 (not free), and has removed version 1 from the Mac App Store. Therefore, what you downloaded from the App Store is a version 2 app, and your version 1 license code is not applicable to it.

If you want to keep using version 1 of your application you can do that, but you will need to download it from Serif as you did previously. You can find downloads for your version 1 applications in your account at https://affinity.store/account/downloads 

There is an alternative download location, but we would need to know which of the three Affinity applications you own. So it may be easiest to just go to the link I provided and search through the list there.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.