unable to access server to complete install of Photo and Publisher Ver2

[Andy L]

Installed on my Mac, appears ok but on opening asks to confirm license activation. Email and password entered but get massage  - there was a problem communicating with the server -

Ive tried different wifi accounts but still unable to complete install correctly because of this. Any help appreciated. Using latest instal of mac OS...

[Patrick Connor]

@Andy L

Welcome to the Serif Affinity forums

Sorry for the delayed reply. Did you ever get your licensing sorted?

[Andy L]

Hi Patrick,

No Patrick, Ive Been travelling and unable to get full access to the photo 2 software - i get a red line of " There was a problem communicating with the server"

I haven't tried to access the Publishing software again as the same issue comes up. Not happy!

Cheers,

Andy

[Andy L]

yep same issue with affinity publisher, any suggestions? I am running a macbook pro with Ventura 13.0.1

Cheers,

Andy

[Patrick Connor]

Please can you tell me are you running a VPN, firewall/proxy ?

If so, can you give access both https://affinity.api.serifservices.com & https://affinity.serif.com .

[Andy L]

Yep, disabling my anti virus did the trick