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unable to access server to complete install of Photo and Publisher Ver2


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Installed on my Mac, appears ok but on opening asks to confirm license activation. Email and password entered but get massage  - there was a problem communicating with the server -

Ive tried different wifi accounts but still unable to complete install correctly because of this. Any help appreciated. Using latest instal of mac OS...

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  • 4 weeks later...
  • Staff

@Andy L

Welcome to the Serif Affinity forums :)

Sorry for the delayed reply. Did you ever get your licensing sorted?

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

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Hi Patrick,

No Patrick, Ive Been travelling and unable to get full access to the photo 2 software - i get a red line of " There was a problem communicating with the server"

I haven't tried to access the Publishing software again as the same issue comes up. Not happy!

Cheers,

Andy

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  • Staff

Please can you tell me are you running a VPN, firewall/proxy ?

If so, can you give access both https://affinity.api.serifservices.comhttps://affinity.serif.com .

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

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