Roger Tabberer Posted November 17, 2022 Share Posted November 17, 2022 I have had Affinity photo and Affinity designer on my iMac for years. They were purchased using a Bt email address that is no longer valid as I am on gmail. You sent me notification on my gmail address that the new versions were available. I purchased the suite yesterday in the App Store. After downloads were completed activation was used, telling me that I don't have a valid licence. I re registered my old software using my gmail address and a new password to get into my account. I am still being refused access. Please advise as I am being told by Apple that I have only 14 days to cancel. Quote Link to comment Share on other sites More sharing options...
Dan C Posted November 17, 2022 Share Posted November 17, 2022 Hi Roger Tabberer, When you purchase from an App store, they do not pass on the purchase information to us. Because of this, you need to either create an account with us via the prompt when launching or sign in with your existing Affinity ID on the app that you made the purchase. This will then tell us that you made the purchase, and activate the appropriate apps once you sign in to them. If for some reason the App hasn't registered your purchase, sometimes a reboot of the device can trigger this on next launch. Finally if this doesn't work please select the 'Buy Now' option - this should force refresh your account and detect the purchase from the App Store, you should not need to actually complete the purchase again. This should now allow you to access the software and register it with your Affinity ID. Lee Quote Link to comment Share on other sites More sharing options...
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