caclarkfrieson Posted November 15, 2022 Posted November 15, 2022 Good afternoon... I am Charlotte A. Clark-Frieson, a business owner-operator, and I had already purchased several of your products, including Affinity Publisher, Designer and Photo for two of my computer systems, and then got the 30-day Free Trials to use on another system. SO, I am very disturbed today, because YESTERDAY, I completed my purchase of Affinity Photo2. The $40.00 deal. I was so glad to get this program. But shortly after installing it, and playing around with it on my laptop, something wierd happened. My AVG Internet Security program alerted me that it was a security breach of some kind, and it went through some kind of process. Since that happened I have not been able to get my Affinity Photo2 to run. I need HELP now. This is very upsetting to me. I'm attaching a screen shot of the alert I'm getting every time I click on the icon to run the program. Quote
Nowave Posted November 15, 2022 Posted November 15, 2022 I had the same experience with Designer V2 today. (I bought the V2 Universal license). I also received a message from my 'Avast' Antivirus. I made an exception so that Designer is not blocked by Avast. After the process, cannot restart the program. I uninstalled Designer and reinstalled it. Now it works again… (Sorry for my bad English…!) (Windows 10 22H2) Quote
walt.farrell Posted November 15, 2022 Posted November 15, 2022 25 minutes ago, caclarkfrieson said: My AVG Internet Security program alerted me that it was a security breach of some kind, and it went through some kind of process. Since that happened I have not been able to get my Affinity Photo2 to run. Welcome to the Serif Affinity forums, Charlotte. Sorry you're having a problem. However, it sounds like AVG mistakenly thinks there is a virus or other malware in the Affinity code, and deleted or quarantined the program. This happens sometimes. It (AVG) should provide some way for you to override its mistake and restore the application. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Nowave Posted November 15, 2022 Posted November 15, 2022 To be precise, it was by consulting the program's help window (F1) that my antivirus was triggered. And it was after taking it out of quarantine that the program was no longer executable. Avast must have changed something... Fortunately, the reinstallation allowed me to keep all my assets, so it's not a big deal! Quote
caclarkfrieson Posted November 15, 2022 Author Posted November 15, 2022 Yes, I, too attempted to make an exception, but the program still does not function. Quote
walt.farrell Posted November 15, 2022 Posted November 15, 2022 23 minutes ago, caclarkfrieson said: Yes, I, too attempted to make an exception, but the program still does not function. You can try uninstalling and reinstalling, but if that doesn't work you should talk to AVG Support. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
caclarkfrieson Posted November 15, 2022 Author Posted November 15, 2022 Okay, Thanks everybody for your assistance. I think I got it figured out: This is how I fixed it and got it to work: 1. Open AVG AntiVirus and go to ☰ Menu ▸ Quarantine. 2. Click the box next to the relevant file(s) in Quarantine. 3. Click … More options (three dots), then select an action: (i) Restore: Moves the file to its original location on your PC. ... 4 Close the program. However, I found out very quickly that this alone does not resolve the issue. I had to go into my settings and uninstall Affinity Photo2. Then reinstall. Luckily I still had my download on my system, from yesterday when I completed my purchase. After the re-install, I was back up and running!! I HATE AVG, how it so aggressively attacks certain programs that are PERFECTLY LEGIT! Quote
walt.farrell Posted November 15, 2022 Posted November 15, 2022 Thanks for following up, @caclarkfrieson. That may help another user. Glad you got it sorted out! Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
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