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Welcome to the forums @Debra Williams

7 hours ago, Debra Williams said:

It says it's not supported.

<what> says <what’s> not supported?
Can you tell us what is giving you the message and what the exact text of the message is?
A full-screen screenshot is usually useful for problem diagnosis if you can supply one.
If you can also supply an example document which exhibits the behaviour then we can check it on our various set-ups.

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