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Welcome to the forum @Richard Turner

Do you have to can you make a dummy file you can upload so we can look at your settings in detail, or detail what settings you have used for the box style?

Which app are you using?

I think you might be using the wrong approach and what you need to do is format the text frame, I don't know how you want to format this text frame exactly but this is an example of formatting the text frame with the text having no custom made style...

image.png.0cee74ddea500795c88985bbabb17a89.png

 

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