Designer hangs whenever I try to export a layer

[0rAX0]

I'm having this issue that's driving me nuts. Basically, I'm trying to export Artboards from my file and Designer just hangs when I try to click ANYWHERE insidethe export panel . I can switch to the Assets tab etc, but if I click inside, it will hang.

I tried pulling the file from the network drive and onto the desktop, same issue. The file is around 108Mb, tried a new file and it doesn't happen. Closed the program and reopened and it worked the first time, then the problem came back.

There is a crashhandler_something.exe process with it, so it's basically crashing and not responding to clicks anymore.

 

Please help, I really need this to work for me right now.

[SPaceBar]

Hi @0rAX0 Sorry to hear you are experiencing crashing.

Could you upload your document here please so we can take a look?

[0rAX0]

File uploaded

[SPaceBar]

Hi @0rAX0 Thanks for the file, sorry for the delay in replying to you. I haven't been able to reproduce the crash on Windows or Mac. Would you be able to upload a video of the issue and also a crash report please?

Can you also tell me which version of Designer you are using please? 👍

[0rAX0]

@SPaceBar Hello, it's okay it doesn't happen all the time. Here's how to replicate it (some steps may not be necessary):

1. Open the file
2. Make an export right away, or two.
3. go back
4. duplicate a screen and make something
5. save
6. now try to export what you made and it will most likely hang.

 

If this doesn't break it I'll show you in a video, or please do tell how to export a crash report from a hanging Designer under Windows.

[0rAX0]

@SPaceBar have you been able to replicate the bug yet?