Error al exportar archivo

[ERIKA CÁRDENAS LARA]

Buenas tardes,

Estoy creando un catálogo en Affinity Publisher 1.10.0. Necesito que mi catálogo contenga links pues me lleva a una tienda a comprar los productos.

Cuando exporto mi archivo a pdf para imprimir se exporta bien, mas no exporta los links, supongo que el sistema sabe que es un pdf para imprimir.

Pero, cuando quiero exportar eligiendo la opción de exportar para digital en alta o baja calidad (en ambas opciones lo hace), me causa error. El mensaje que me arroja es:
Se ha producido un error al exportar a:
/Volumes/ERIKA/Erika/Diseño2016/InventoInventos/Catálogos/CollaresMascotas-InventoInventos.pdf

Adjunto imagen del error. Necesito resolver esto pronto pues me urge enviar el catálogo. 
Muchas gracias de antemano,
Erika

[walt.farrell]

Welcome to the Serif Affinity forums.

I do not know what causes that error, though it can happen with incorrectly constructed hyperlinks. Some thoughts:

1. When you use PDF For Print, you will not get hyperlinks as they have no purpose. But you can force them to be included using options in the More... part of the Export dialog.
2. Some Publisher problems with incorrect hyperlinks are fixed in the 1.10.1 beta version. You can get it for macOS in a topic at the top of this forum: https://forum.affinity.serif.com/index.php?/forum/57-publisher-beta-on-mac/
3. 'You can enable logging during PDF export, which may reveal the error:

[ERIKA CÁRDENAS LARA]

Thanks for your answer. 

I tryied the first option and it didn´t work. The same thing happened (I attach images).

I will try the 2nd option.

I tryied the 3rd. option, so here you can find attached the file PDFLib.log (I guess this forum is support team). Please tell me if it works sending it here.

Wait for your comments. Thanks again.
Erika

 

'You can enable logging during PDF export, which may reveal the error:

PDFLib.log

[walt.farrell]

Thanks. Yes, you have an invalid "mailto" URL:

PDF_create_annotation(p_0x7fedd6456550, 29.395984, 737.382471, 188.267639, 799.795939, "link", "action {activate 0} borderstyle=solid linewidth=0")
PDF_create_action(p_0x7fedd6456550, "URI", "url={mailto: inventoinventos.com@gmail.com}")
[Last exception 2863 in PDF_create_action]["URL 'mailto: inventoinventos.com@gmail.com' is invalid (not compliant to RFC 3986)"]

Note the space after the ":" in the URL, which is not allowed. The correct URL would be "mailto:inventoinventos.com@gmail.com" without the space. The Beta has a fix for that, but I'm not sure what it does other than allow the export. It may not correct your URL, so it still may not work if you try to click on it.

[walt.farrell]

54 minutes ago, ERIKA CÁRDENAS LARA said:

I guess this forum is support team

The forum is (I think) Serif's preferred support mechanism, probably because it allows many problems to be resolved by the forum community, rather than requiring queueing up for an available Serif staff member. They still review all the Questions and Bug reports and provide assistance when needed. A different group reviews Feedback topics.

[ERIKA CÁRDENAS LARA]

You are so kind. I am installing the beta version and will fix the space of the mail link.

If anything is still failing, I will write again.

Thanks again.

Erika

 

'You can enable logging during PDF export, which may reveal the error:

[ERIKA CÁRDENAS LARA]

I installed the beta version and it shows the troubles exporting the file. Some links were wrong, like the one you mentioned: mailto: inventoinventos.com@gmail.com.

But, it said that the next links is wrong too, and that is not true:

https://www.facebook.com/inventoinventos

 

I had to erase that link if not it caused error too. Why is it saying that it is wrong when it is not?

Thanks,

Erika 

[walt.farrell]

8 minutes ago, ERIKA CÁRDENAS LARA said:

Why is it saying that it is wrong when it is not?

Can you show us the PDFLib log for that one?

[ERIKA CÁRDENAS LARA]

Hi!
I inserted the link again and now it is working... don´t know why. But thanks again for your useful help.

Have a nice day.
Erika

[walt.farrell]

You're welcome.