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Crash during bug report - won't start anymore


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Affinity crashed when I used the photo stacking function

After starting again a bug report window was displayed

I clicked submit, which caused an instant crash

Now affinity wont start anymore

I tried uninstall and reinstall of the latest and previous versions, nothing helped.

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Hold CTRL if you start Photo.

AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB  | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3235)
AMD A10-9600P | dGPU R7 M340 (2 GB)  | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) 

Affinity Suite V 2.4 & Beta 2.(latest)
Better translations with: https://www.deepl.com/translator  
Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF

By the way: Level 5 vegans do not eat anything that casts a shadow.

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Ok, let's see if there is a crash report.

Press Windows key + R. Copy & Paste or type %AppData%\Affinity\photo\1.0\Crashreports\reports. Click OK or press Enter.

If there is more than one .dmp file in the folder, please attach the file with the latest timestamp to the next post. The log.txt is also of interest. You can find it in the folder 1.0.

What else you can do: Rename the folder 1.0 to e.g. 1.0_bkup. Then restart APhoto.

When APhoto should start, go to the preferences --> performance in APhoto and deactivate the hardware acceleration.
 

AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB  | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3235)
AMD A10-9600P | dGPU R7 M340 (2 GB)  | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) 

Affinity Suite V 2.4 & Beta 2.(latest)
Better translations with: https://www.deepl.com/translator  
Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF

By the way: Level 5 vegans do not eat anything that casts a shadow.

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5 minutes ago, Komatös said:

Ok, let's see if there is a crash report.

Press Windows key + R. Copy & Paste or type %AppData%\Affinity\photo\1.0\Crashreports\reports. Click OK or press Enter.

If there is more than one .dmp file in the folder, please attach the file with the latest timestamp to the next post. The log.txt is also of interest. You can find it in the folder 1.0.

What else you can do: Rename the folder 1.0 to e.g. 1.0_bkup. Then restart APhoto.

When APhoto should start, go to the preferences --> performance in APhoto and deactivate the hardware acceleration.
 

There is no crashreport and renaming the folder did not help.

Maybe it could be related to a windows update that I just installed? I installed KB5003637, KB4023057 and the .NET Core security path 3.1.16 via windows update.

 

I also found several entries in the EventViewer. 

Most of them are from my starts of affinity

Name der fehlerhaften Anwendung: Photo.exe, Version: 1.9.2.1035, Zeitstempel: 0x60619cc7
Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.19041.964, Zeitstempel: 0x812662a7
Ausnahmecode: 0xe0434352
Fehleroffset: 0x0000000000034b89
ID des fehlerhaften Prozesses: 0x1b80
Startzeit der fehlerhaften Anwendung: 0x01d7650e9cf20a5a
Pfad der fehlerhaften Anwendung: C:\Program Files\Affinity\Photo\Photo.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\KERNELBASE.dll
Berichtskennung: a0d1c015-1c1c-4801-9549-80c08dbd81f9
Vollständiger Name des fehlerhaften Pakets: 
Anwendungs-ID, die relativ zum fehlerhaften Paket ist: 

 

This one might also be interesting:

Application: Photo.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
   at MS.Win32.UnsafeNativeMethods.GetIconInfo(System.Runtime.InteropServices.HandleRef, ICONINFO ByRef)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)

 

Last one is related to the setup

Anwendung: SetupUI.exe
Frameworkversion: v4.0.30319
Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
Ausnahmeinformationen: System.TypeLoadException
   bei SetupUI.MainWindow..ctor()
   bei SetupUI.App.OnStartup(System.Windows.StartupEventArgs)
   bei System.Windows.Application.<.ctor>b__1_0(System.Object)
   bei System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   bei System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   bei System.Windows.Threading.DispatcherOperation.InvokeImpl()
   bei System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
   bei System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   bei System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   bei System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   bei MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
   bei System.Windows.Threading.DispatcherOperation.Invoke()
   bei System.Windows.Threading.Dispatcher.ProcessQueue()
   bei System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   bei MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   bei MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   bei System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   bei System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   bei System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   bei MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   bei MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   bei System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   bei System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
   bei System.Windows.Application.RunDispatcher(System.Object)
   bei System.Windows.Application.RunInternal(System.Windows.Window)
   bei System.Windows.Application.Run(System.Windows.Window)
   bei System.Windows.Application.Run()
   bei SetupUI.App.Main()

 

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So, after collecting all the info for the post above I tried "one last time" to install the latest version.

Now it is working!!!

I dont know why, but I can live with that.

Thanks for helping komatös and greetings from Dortmund :)

Edited by Flayn
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Das ist erfreulich zu lesen. Ich wünsche dir einen entspannten Restsonntag.

Liebe Grüße aus Hamburg

AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB  | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3235)
AMD A10-9600P | dGPU R7 M340 (2 GB)  | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) 

Affinity Suite V 2.4 & Beta 2.(latest)
Better translations with: https://www.deepl.com/translator  
Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF

By the way: Level 5 vegans do not eat anything that casts a shadow.

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