Affinity Designer crashes after opening documents

[NatalieT]

After i have done the newest update 1.9.1, i now have a problem opening any kind of document. The Programm crashes after i open a new doc, an already existing one, a picture. i have done the repair of the update, still doesnt function, i already have done all driver updates, i reset all brushes ect.

I just dont know what to do! 

Any ideas?

Edited March 29, 2021 by NatalieT

[carl123]

If you are on Windows, then Hardware Acceleration introduced in 1.9.1 has proved problematic for some users

So as a starting point please go to...

Edit > Preferences > Performance

and untick that option and try again

If it still crashes let us know

[NatalieT]

yes i work on win10 

I have no option to untick in performance, because it already is unticked..

i have the same problem with affinity photo. 

i also did clean everything you could with lauching and pressing Ctrl at the same time.. 

Problem remans exactly the same after newly updated to 1.9.2

[carl123]

OK, go into the same screen

Edit > Preferences > Performance

and change the Renderer: setting to Warp

and retest

 

[NatalieT]

that was it :0 
thank u very much

is it my grafic card? it is at least 7 years old..
but either way, it helped!

have a good one 😄

Edited April 26, 2021 by NatalieT

[carl123]

10 hours ago, NatalieT said:

is it my grafic card? it is at least 7 years old..

It could be but more likely that your graphics card is using an out of date driver

You could search for a later driver and install that to see if it works or just leave it set to Warp

Technically Warp is slower than using a graphics card but if your usage of the program's functions is minimal you may not notice any speed issues