Affinity Designer 1.9 crashes on Windows 10

[gf gilly]

I installed the update for 1.9.1 but now affinity designer doesn't open up at all.

I checked my event logs and I see a bunch of failures. Thoughts on how to fix this?

I tried uninstalling, rebooting and reinstalling but same issue.

 

 

Application: Designer.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
   at <Module>.PersonaController.InitPersona(PersonaController*, Kernel.StringT<Kernel::TEncUtf8>*, Int32, Int32, Kernel.StringT<Kernel::TEncUtf8>*, Kernel.StringT<Kernel::TEncUtf8>*, Kernel.StringT<Kernel::TEncUtf8>*, Kernel.StringT<Kernel::TEncUtf8>*, Int32, Int32, Double, Boolean, Boolean, Boolean, Boolean, Boolean, Boolean, Boolean, Boolean, Boolean, Boolean, Kernel.Counted<MigrationPlatformData const >*, Boolean, Boolean, Boolean, Boolean)
   at Serif.Interop.Persona.Services.InteropService.Initialise()
   at Serif.Interop.Persona.Application.OnServicesInitialised(Serif.Interop.Persona.Services.IServiceProvider)
   at Serif.Affinity.Application.OnServicesInitialised(Serif.Interop.Persona.Services.IServiceProvider)
   at Serif.Interop.Persona.Application.OnStartup(System.Windows.StartupEventArgs)
   at Serif.Affinity.Application.OnStartup(System.Windows.StartupEventArgs)
   at System.Windows.Application.<.ctor>b__1_0(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.DispatcherOperation.InvokeImpl()
   at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Windows.Threading.DispatcherOperation.Invoke()
   at System.Windows.Threading.Dispatcher.ProcessQueue()
   at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
   at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
   at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
   at System.Windows.Application.RunDispatcher(System.Object)
   at System.Windows.Application.RunInternal(System.Windows.Window)
   at Designer.Application.Main(System.String[])

 

[Callum]

Hi GF Gilly,

Please could you try the suggestions found in the following thread?

https://forum.affinity.serif.com/index.php?/topic/101457-faq-what-to-do-if-affinity-is-failing-to-start-crashes-on-startup-or-the-ui-is-not-displaying-correctly-windows/

Thanks

C