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Lost the product key

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I have bought Affinity Designer and photo. Today I purchased Publisher and I copied the product key but when it prompted me to enter it for activation, it would not do anything. Is there a way that I can go back and get my product key or do I have to uninstall and re-install? Thank you.


Peggy Hart

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Welcome to the Affinity forums.

Which OS (MAC, Windows or iOS)?

Mention of a Product Key suggests you bought Publisher from the Serif store.  Is that correct?  If so, log into your Affinity account, go to "Downloads and Product Keys" and all the information will be there.

No need to uninstall and reinstall merely to be able to enter your Product Key.



Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics

Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus.  Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2.

iPad Pro (11") running Affinity Photo and Designer (iOS 16.5) version 1 and all three version 2 apps.

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