Anthony Kiselev Posted February 25, 2021 Share Posted February 25, 2021 Hello, I have issues logging into my account using the Microsoft Store version of the affinity suite, every time I tried logging, I have the same error in both 1.9.0 and 1.9.1. Quote Link to comment Share on other sites More sharing options...
Staff Tom Lachecki Posted February 25, 2021 Staff Share Posted February 25, 2021 Hi Anthony - the hexadecimal error code shown there was added in 1.9.1 to help us pin down this issue, so this helps us to solve it. Thanks for your patience! Quote Link to comment Share on other sites More sharing options...
Staff Tom Lachecki Posted February 25, 2021 Staff Share Posted February 25, 2021 Are you familiar with the Windows Registry Editor (regedit)? If so, would you be willing to look for the value of the "HKEY_LOCAL_MACHINE\Software\Serif\Affinity\Machine ID" registry key? An easy way to do this from the Command Prompt (cmd.exe) is the following command: reg query "HKLM\Software\Serif\Affinity" /v "Machine ID" Quote Link to comment Share on other sites More sharing options...
Anthony Kiselev Posted February 25, 2021 Author Share Posted February 25, 2021 Command Prompt says: ERROR: The system was unable to find the specified registry key or value. And there is no "serif" folder in the "software" section of HKEY_LOCAL_MACHINE Quote Link to comment Share on other sites More sharing options...
Staff Tom Lachecki Posted February 25, 2021 Staff Share Posted February 25, 2021 Okay that's helpful to know. Thanks Anthony. Quote Link to comment Share on other sites More sharing options...
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