1.9 login problem with Windows Store version

[Guest]

Hi, I'm not able to login on neither Windows Store version Designer or Photo to use the new 1.9 sync feature. I get the this error:

[Leigh]

Sorry to hear that fractal! 

We're currently looking into this. Is it possible to give me answers to the following questions?

- Did you buy the app from the Microsoft Store?
- What version of Microsoft Store do you have running (found towards the bottom of the Settings page)?
- What's the version number of c:\windows\system32\RuntimeBroker.exe?
- Are you running any anti-virus software? If so, what is it?

I look forward to hearing from you.

[ix9viiii]

I have the same problem, please help

Install from Microsoft Store

Microsoft Store （version 12011.1001.1.0） 

RuntimeBroker.exe（version 10.0.19041.746）

No anti-virus software

 

[Leigh]

I have a quick update on this issue. We appear to have a couple of issues with the My Account option in the 1.9 update that is affecting some users. We’ve just made available on the forum beta builds for both Affinity Photo and Designer for Windows (Publisher to follow soon) that should hopefully resolve these issues and give us the ability find out what could be causing the issues.

So, if you’re getting…

A crash when clicking My Account in 1.9 on Windows:
This is fixed in the latest beta builds. However, to get around this issue in the retail build, please follow the instruction listed in this FAQ: https://forum.affinity.serif.com/index.php?/topic/128969-fixed-affinity-apps-no-longer-start-after-installing-the-windows-10-october-2020-20h2-update/

We’re Sorry. Something went wrong during registration or sign-in
We’ve had reports that users who have been getting this error in the Microsoft Store version of our apps have been able to fix this by downloading the beta build of the app and signing into their account using that build. Once they've done this they can then go back into the Microsoft Store version and sign in without any issues.

If you’re issue is not listed above, please try the latest beta builds and see if the issue is resolved. If not, please let me know.

https://forum.affinity.serif.com/index.php?/topic/134032-affinity-designer-windows-customer-beta-191944/ 
https://forum.affinity.serif.com/index.php?/topic/134031-affinity-photo-windows-customer-beta-191944/

Hope that helps.

[Guest]

On 2/8/2021 at 11:24 AM, Leigh said:

Sorry to hear that fractal! 

We're currently looking into this. Is it possible to give me answers to the following questions?

- Did you buy the app from the Microsoft Store?
- What version of Microsoft Store do you have running (found towards the bottom of the Settings page)?
- What's the version number of c:\windows\system32\RuntimeBroker.exe?
- Are you running any anti-virus software? If so, what is it?

I look forward to hearing from you.

- Yes
- Microsoft Store version 12011.1001.1.0
- RuntimeBroker version 10.0.19041.746
- Windows Defender

 

But after installing the beta and launching the Windows Store installations of both Designer and Photo I could sign-in normally. I can't tell what it changed but I was able to uninstall the betas just after and the sign-in stayed. Thanks.

[Leigh]

@fractal That's great to hear - thanks for letting me know.

[ix9viiii]

After installing the beta can sign-in normally. Thanks.