Samara C. Posted February 1, 2021 Share Posted February 1, 2021 I downloaded each of the apps for the 90- day trial. I've only been able to use Affinity Photo. I cannot open any new documents in Affinity Designer or Publisher. I tried deleting and reinstalling and now it says I only have 6 days of trial left instead of 86. I have a Macbook Pro 16in running on macOS Big Sur 11.1. Can you please assist? Thanks Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted February 1, 2021 Share Posted February 1, 2021 9 hours ago, Samara C. said: I tried deleting and reinstalling and now it says I only have 6 days of trial left instead of 86. Welcome to the Serif Affinity forums, @Samara C. Can you give us a screenshot of the dialog you get when you start the application, please? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
IAmV0id Posted February 2, 2021 Share Posted February 2, 2021 I had this problem too, the trial key is one use, so you can't activate it again when you reinstall apparently. Quote Link to comment Share on other sites More sharing options...
Samara C. Posted February 3, 2021 Author Share Posted February 3, 2021 On 2/1/2021 at 6:56 AM, walt.farrell said: Welcome to the Serif Affinity forums, @Samara C. Can you give us a screenshot of the dialog you get when you start the application, please? Hi @walt.farrell this is what I see when I try to launch both Affinity designer and Publisher. I saw a reply to my post saying that because its a one tie use key it doesn't work because I reinstalled? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted February 3, 2021 Share Posted February 3, 2021 Thanks. If you've already tried entering your product key again then I think that IAmV0id was right, unfortunately, and that by uninstalling and reinstalling you've lost the 90-day trial. You could sign up again using a different email address, which would get you a new set of download links and product keys for the 90-day trial. I don't think there's any other way. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
Samara C. Posted February 3, 2021 Author Share Posted February 3, 2021 On 2/2/2021 at 4:09 AM, IAmV0id said: I had this problem too, the trial key is one use, so you can't activate it again when you reinstall apparently. Yes, you're right. It looks like I lost the 90 day trial because I reinstalled it. Quote Link to comment Share on other sites More sharing options...
Samara C. Posted February 3, 2021 Author Share Posted February 3, 2021 6 minutes ago, walt.farrell said: Thanks. If you've already tried entering your product key again then I think that IAmV0id was right, unfortunately, and that by uninstalling and reinstalling you've lost the 90-day trial. You could sign up again using a different email address, which would get you a new set of download links and product keys for the 90-day trial. I don't think there's any other way. If the program was freezing so much I wouldn't have had to uninstall it but I didn't think that I would lose the trial. Thanks for responding. Quote Link to comment Share on other sites More sharing options...
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