Corrupted files

[de zavalia]

On 7/3/2019 at 6:24 AM, Dan C said:

Hi Samuelm9,

Welcome to the forums

If the files you're referring to are Affinity native format, such as .afdesign then there's no way of repairing the file within app, nor can we repair the file here, my apologies.

If you wish, you can upload a copy of one of the corrupted files to the following links for our devs to investigate, then I can pass these through, however we will likely only be able to provide a possible reason for the corruption as we cannot repair truncated files in the majority of cases, my sincerest apologies.

https://www.dropbox.com/request/JPflFSN8dHbammN7aLGy 

Hello Dan C.

I have the same problem, for no apparent reason now it gives me the corrupt file error.
They could you send me a link to upload the file to check if the file can be recovered
Thanks a lot

[Dan C]

Hi @de zavalia,

Welcome to the forums

I have split your post to a new thread, as it is very unlikely that your issue is caused by the same as the another user - so keeping these separate can help when other users are searching the forums for solutions.

We’re sorry to hear that your Affinity document is no longer opening for you. Please upload the file to us using the below link and we’ll take a further look at the file to see if we can recover any of its contents.
We would obviously also like some additional information to see if we can work out the cause of the problem and stop it happening in future. To assist this process, as well as uploading your file, please can you also tell us the following:

1.  Which Operating System are you using?

2.  Which version of Affinity did the file last get saved in?

3.  What drive type was the file last saved to (select more than one if needed)?

Local disk
USB disk/Flash disk
Google Drive folder
OneDrive folder
iCloud folder
Dropbox folder
Network location
Other (please specify)

4.  Any other information you think would help us try to find the problem?

https://www.dropbox.com/request/ThK1FVSf7sYabfB74cQo

We suggest that you check to see if you have any backups of the document available in case we’re unable to recover the file. The investigation process can take some time, but we’ll be back in contact with our findings.