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Hi I am in need of some advice very urgently. I run a magazine and I am trying to get an edition completed ready for print. It was working fine last night however I have come to open the file this morning and it is saying the following:

Your file has errors. It was possible to open the file but you are advised to take a copy and report the error.

I have tried everything I have re-saved the document and everything it is not working. If I lose this file I lose customer adverts, weeks worth of work and everything.

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Hi @AJ Publishing,

Welcome to the forums and we’re sorry to hear that your Affinity document is no longer opening for you. Please upload the file to us using the below link and we’ll take a further look at the file to see if we can recover any of its contents.

https://www.dropbox.com/request/WjILkNmvAWUdHfR5Vlxz

We would obviously also like some additional information to see if we can work out the cause of the problem and stop it happening in future. To assist this process, as well as uploading your file, please can you also tell us the following:

1. Which Operating System are you using?
2. Which version of Affinity did the file last get saved in?
3. What drive type was the file last saved to?

Local disk
USB disk/Flash disk
Google Drive folder
OneDrive folder
iCloud folder
Dropbox folder
Network location
Other (please specify)

4. Any other information you think would help us try to find the problem

We suggest that you check to see if you have any backups of the document available in case we’re unable to recover the file. The investigation process can take some time, but we’ll be back in contact with our findings.

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