Can't install Affinity Photo on win10

[Jorge Di Stefano]

Hi, I'm triying to install AP but when run the installer it close without leaving any message.

I follewed some advices found on the forum but with no luck (runing microsoft uninstall aplication, etc...).

Here are some  screen shots about the system and the log of the instalation.

Here is the log.

+Startup: 14/10/2020 15:02:46
+OS version: 10.0.19041
+ProductName: Photo
+ProductType: Retail
+Opening HKLM...
+    OK
+Opening registry key: 'SOFTWARE\Serif\Affinity\Photo\1'...
+    OK
+Reading registry data...
+    Photo Install Path: [not found]
+    Photo Desktop shortcut: 1
+Getting ProgramW6432 environment variable...
+    OK
+Install path not found, using default: C:\Program Files\Affinity\Photo
+Opening MSI database: Affinity.msi
+Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='ProductVersion'
+    OK
+MsiViewExecute
+    OK
+MsiViewFetch
+    OK
+MsiRecordGetString
+    Value: 1.8.5.703
+Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='ProductCode'
+    OK
+MsiViewExecute
+    OK
+MsiViewFetch
+    OK
+MsiRecordGetString
+    Value: {E0A227B9-8299-48C6-9FB2-71140FEF82B4}
+Install state: -1
+    IsThisVersionInstalled: False
+Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='UpgradeCode'
+    OK
+MsiViewExecute
+    OK
+MsiViewFetch
+    OK
+MsiRecordGetString
+    Value: {21399BDD-4C2C-4565-9426-410BDC894DA7}
+MsiEnumRelatedProducts: 259
+    IsAnyVersionInstalled: False
+ProductCode: {E0A227B9-8299-48C6-9FB2-71140FEF82B4}
+ProductVersion: 1.8.5
+InstallType: Normal
+Initialising main window...
+    OK
+Main window loaded
+Unhandled exception:
+  Message: Los datos de la imagen generaron un desbordamiento durante el procesamiento.
+  StackTrace:
   en System.Windows.Media.Imaging.ColorConvertedBitmap.FinalizeCreation()
   en System.Windows.Media.Imaging.ColorConvertedBitmap..ctor(BitmapSource source, ColorContext sourceColorContext, ColorContext destinationColorContext, PixelFormat format)
   en System.Windows.Media.Imaging.BitmapImage.FinalizeCreation()
   en System.Windows.Media.Imaging.BitmapImage.EndInit()
   en System.Windows.Media.Imaging.BitmapImage..ctor(Uri uriSource, RequestCachePolicy uriCachePolicy)
   en System.Windows.Media.Imaging.BitmapImage..ctor(Uri uriSource)
   en SetupUI.MainWindow.UpdateImage()
   en SetupUI.MainWindow.OnLoaded(Object sender, RoutedEventArgs e)
   en System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
   en System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   en System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   en System.Windows.UIElement.RaiseEvent(RoutedEventArgs e)
   en System.Windows.BroadcastEventHelper.BroadcastEvent(DependencyObject root, RoutedEvent routedEvent)
   en System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(Object root)
   en MS.Internal.LoadedOrUnloadedOperation.DoWork()
   en System.Windows.Media.MediaContext.FireLoadedPendingCallbacks()
   en System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()
   en System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget)
   en System.Windows.Media.MediaContext.RenderMessageHandler(Object resizedCompositionTarget)
   en System.Windows.Media.MediaContext.Resize(ICompositionTarget resizedCompositionTarget)
   en System.Windows.Interop.HwndTarget.OnResize()
   en System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)
   en System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   en MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   en MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   en System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   en System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
   en System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
   en MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)

+  Inner message: Desbordamiento y subdesbordamiento en la operación aritmética.
+  Inner stackTrace:

Any help would be apreciated.

Thanks in advance

[walt.farrell]

The failure seems to indicate you have a corrupt color profile, probably the one specified for your monitor in your Windows settings.

This thread has some more info and suggestions: 

 

[Jorge Di Stefano]

I followed the thread and...It works!!

There was a problem in the colour managment settings.

Thanks a lot. 

[walt.farrell]

You're welcome.