Affinity Photo won't open or reinstall after Windows update

[Dazzell]

Hi everyone,

After a recent windows update, Affinity Photo won't open. I read through the FAQ trying various things to solve the problem including trying to uninstall which proved problematic and reinstalling which I have been unable to do. I rolled back Windows and managed to reinstall but had the same problem once Windows updated again. Pasted below is the setupUI.log. Any help would be appreciated.

+Startup: 2020-10-08 8:49:53 PM
+OS version: 10.0.19041
+ProductName: Photo
+ProductType: Retail
+Opening HKLM...
+    OK
+Opening registry key: 'SOFTWARE\Serif\Affinity\Photo\1'...
+    OK
+Reading registry data...
+    Photo Install Path: [not found]
+    Photo Desktop shortcut: 1
+Getting ProgramW6432 environment variable...
+    OK
+Install path not found, using default: C:\Program Files\Affinity\Photo
+Opening MSI database: Affinity.msi
+Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='ProductVersion'
+    OK
+MsiViewExecute
+    OK
+MsiViewFetch
+    OK
+MsiRecordGetString
+    Value: 1.8.5.703
+Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='ProductCode'
+    OK
+MsiViewExecute
+    OK
+MsiViewFetch
+    OK
+MsiRecordGetString
+    Value: {E0A227B9-8299-48C6-9FB2-71140FEF82B4}
+Install state: -1
+    IsThisVersionInstalled: False
+Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='UpgradeCode'
+    OK
+MsiViewExecute
+    OK
+MsiViewFetch
+    OK
+MsiRecordGetString
+    Value: {21399BDD-4C2C-4565-9426-410BDC894DA7}
+MsiEnumRelatedProducts: 259
+    IsAnyVersionInstalled: False
+ProductCode: {E0A227B9-8299-48C6-9FB2-71140FEF82B4}
+ProductVersion: 1.8.5
+InstallType: Normal
+Initialising main window...
+    OK
+Main window loaded
+Unhandled exception:
+  Message: The image data generated an overflow during processing.
+  StackTrace:
   at System.Windows.Media.Imaging.ColorConvertedBitmap.FinalizeCreation()
   at System.Windows.Media.Imaging.ColorConvertedBitmap..ctor(BitmapSource source, ColorContext sourceColorContext, ColorContext destinationColorContext, PixelFormat format)
   at System.Windows.Media.Imaging.BitmapImage.FinalizeCreation()
   at System.Windows.Media.Imaging.BitmapImage.EndInit()
   at System.Windows.Media.Imaging.BitmapImage..ctor(Uri uriSource, RequestCachePolicy uriCachePolicy)
   at System.Windows.Media.Imaging.BitmapImage..ctor(Uri uriSource)
   at SetupUI.MainWindow.UpdateImage()
   at SetupUI.MainWindow.OnLoaded(Object sender, RoutedEventArgs e)
   at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at System.Windows.UIElement.RaiseEvent(RoutedEventArgs e)
   at System.Windows.BroadcastEventHelper.BroadcastEvent(DependencyObject root, RoutedEvent routedEvent)
   at System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(Object root)
   at MS.Internal.LoadedOrUnloadedOperation.DoWork()
   at System.Windows.Media.MediaContext.FireLoadedPendingCallbacks()
   at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()
   at System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget)
   at System.Windows.Media.MediaContext.RenderMessageHandler(Object resizedCompositionTarget)
   at System.Windows.Media.MediaContext.Resize(ICompositionTarget resizedCompositionTarget)
   at System.Windows.Interop.HwndTarget.OnResize()
   at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)

+  Inner message: Overflow or underflow in the arithmetic operation.
+  Inner stackTrace:
 

 

 

 

[carl123]

See if this thread helps

 

[Dazzell]

Thanks carl123. That was helpful. I managed to get Affinity Photo installed! Thanks again.