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affinity software wouldn't start, so I uninstalled and can't reinstall.

HotLava
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HotLava

HotLava

Posted
Posted

Hello!

I own designer and photo, but yesterday both stopped working. So today I uninstall, download the latest versions, and can't reinstall.

for designer:

Startup: 07.10.2020 01:36:12
OS version: 10.0.19041
ProductName: Designer
ProductType: Retail
Opening HKLM...
    OK
Opening registry key: 'SOFTWARE\Serif\Affinity\Designer\1'...
    OK
Reading registry data...
    Designer Install Path: [not found]
    Designer Desktop shortcut: 1
Getting ProgramW6432 environment variable...
    OK
Install path not found, using default: C:\Program Files\Affinity\Designer
Opening MSI database: Affinity.msi
Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='ProductVersion'
    OK
MsiViewExecute
    OK
MsiViewFetch
    OK
MsiRecordGetString
    Value: 1.8.5.703
Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='ProductCode'
    OK
MsiViewExecute
    OK
MsiViewFetch
    OK
MsiRecordGetString
    Value: {9888CEE1-69DC-4FD2-900F-6D3099FE8BF6}
Install state: -1
    IsThisVersionInstalled: False
Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='UpgradeCode'
    OK
MsiViewExecute
    OK
MsiViewFetch
    OK
MsiRecordGetString
    Value: {8D334CF3-2FB7-40EA-A68E-5891CDAD8F53}
MsiEnumRelatedProducts: 259
    IsAnyVersionInstalled: False
ProductCode: {9888CEE1-69DC-4FD2-900F-6D3099FE8BF6}
ProductVersion: 1.8.5
InstallType: Normal
Initialising main window...
    OK
Main window loaded
Unhandled exception:
  Message: Bildedataene genererte et overløp under behandlingen.
  StackTrace:
   ved System.Windows.Media.Imaging.ColorConvertedBitmap.FinalizeCreation()
   ved System.Windows.Media.Imaging.ColorConvertedBitmap..ctor(BitmapSource source, ColorContext sourceColorContext, ColorContext destinationColorContext, PixelFormat format)
   ved System.Windows.Media.Imaging.BitmapImage.FinalizeCreation()
   ved System.Windows.Media.Imaging.BitmapImage.EndInit()
   ved System.Windows.Media.Imaging.BitmapImage..ctor(Uri uriSource, RequestCachePolicy uriCachePolicy)
   ved System.Windows.Media.Imaging.BitmapImage..ctor(Uri uriSource)
   ved SetupUI.MainWindow.UpdateImage()
   ved SetupUI.MainWindow.OnLoaded(Object sender, RoutedEventArgs e)
   ved System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
   ved System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   ved System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   ved System.Windows.UIElement.RaiseEvent(RoutedEventArgs e)
   ved System.Windows.BroadcastEventHelper.BroadcastEvent(DependencyObject root, RoutedEvent routedEvent)
   ved System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(Object root)
   ved MS.Internal.LoadedOrUnloadedOperation.DoWork()
   ved System.Windows.Media.MediaContext.FireLoadedPendingCallbacks()
   ved System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()
   ved System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget)
   ved System.Windows.Media.MediaContext.RenderMessageHandler(Object resizedCompositionTarget)
   ved System.Windows.Media.MediaContext.Resize(ICompositionTarget resizedCompositionTarget)
   ved System.Windows.Interop.HwndTarget.OnResize()
   ved System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)
   ved System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   ved MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   ved MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   ved System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   ved System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
   ved System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
   ved MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)

  Inner message: Overflyt eller underflyt i aritmetisk operasjon.
  Inner stackTrace:

 

for Photo:

Startup: 07.10.2020 01:45:08
OS version: 10.0.19041
ProductName: Photo
ProductType: Retail
Opening HKLM...
    OK
Opening registry key: 'SOFTWARE\Serif\Affinity\Photo\1'...
    OK
Reading registry data...
    Photo Install Path: [not found]
    Photo Desktop shortcut: 1
Getting ProgramW6432 environment variable...
    OK
Install path not found, using default: C:\Program Files\Affinity\Photo
Opening MSI database: Affinity.msi
Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='ProductVersion'
    OK
MsiViewExecute
    OK
MsiViewFetch
    OK
MsiRecordGetString
    Value: 1.8.5.703
Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='ProductCode'
    OK
MsiViewExecute
    OK
MsiViewFetch
    OK
MsiRecordGetString
    Value: {E0A227B9-8299-48C6-9FB2-71140FEF82B4}
Install state: -1
    IsThisVersionInstalled: False
Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='UpgradeCode'
    OK
MsiViewExecute
    OK
MsiViewFetch
    OK
MsiRecordGetString
    Value: {21399BDD-4C2C-4565-9426-410BDC894DA7}
MsiEnumRelatedProducts: 259
    IsAnyVersionInstalled: False
ProductCode: {E0A227B9-8299-48C6-9FB2-71140FEF82B4}
ProductVersion: 1.8.5
InstallType: Normal
Initialising main window...
    OK
Main window loaded
Unhandled exception:
  Message: Bildedataene genererte et overløp under behandlingen.
  StackTrace:
   ved System.Windows.Media.Imaging.ColorConvertedBitmap.FinalizeCreation()
   ved System.Windows.Media.Imaging.ColorConvertedBitmap..ctor(BitmapSource source, ColorContext sourceColorContext, ColorContext destinationColorContext, PixelFormat format)
   ved System.Windows.Media.Imaging.BitmapImage.FinalizeCreation()
   ved System.Windows.Media.Imaging.BitmapImage.EndInit()
   ved System.Windows.Media.Imaging.BitmapImage..ctor(Uri uriSource, RequestCachePolicy uriCachePolicy)
   ved System.Windows.Media.Imaging.BitmapImage..ctor(Uri uriSource)
   ved SetupUI.MainWindow.UpdateImage()
   ved SetupUI.MainWindow.OnLoaded(Object sender, RoutedEventArgs e)
   ved System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
   ved System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   ved System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   ved System.Windows.UIElement.RaiseEvent(RoutedEventArgs e)
   ved System.Windows.BroadcastEventHelper.BroadcastEvent(DependencyObject root, RoutedEvent routedEvent)
   ved System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(Object root)
   ved MS.Internal.LoadedOrUnloadedOperation.DoWork()
   ved System.Windows.Media.MediaContext.FireLoadedPendingCallbacks()
   ved System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()
   ved System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget)
   ved System.Windows.Media.MediaContext.RenderMessageHandler(Object resizedCompositionTarget)
   ved System.Windows.Media.MediaContext.Resize(ICompositionTarget resizedCompositionTarget)
   ved System.Windows.Interop.HwndTarget.OnResize()
   ved System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)
   ved System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   ved MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   ved MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   ved System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   ved System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
   ved System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
   ved MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)

  Inner message: Overflyt eller underflyt i aritmetisk operasjon.
  Inner stackTrace:

~~~~~~~~~~~~~~~~~~
Any help appreciated!

  • Staff
stokerg

stokerg

Posted
  • Staff
Posted

Hi @HotLava and Welcome to the Forums,

Could you have a look at this post i suspect it will be a corrupted colour profile or possibly the FastPictureViewer Codec Pack issue that is also mentioned on the link and following the steps should resolve the issue :) 

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