SPaceBar Posted January 4, 2021 Share Posted January 4, 2021 Hi @KeithG34 Happy new year. I've taken a look at the logs and asked a colleague to look too and there isn't much to go off. Normally when the app won't start it is because of the GPU drivers. Could you download the latest Nvidia drivers and make sure to tick the option for a clean install as this will completely delete the old drivers? Quote Link to comment Share on other sites More sharing options...
KeithG34 Posted January 9, 2021 Author Share Posted January 9, 2021 Hi @SPaceBar. My apologies for the delayed response. Happy New Year to you as well. I've performed a clean install of both my Nvidia graphics driver and my Affinity Designer app just to make sure I'm testing out a fresh start on both. Unfortunately, the app still hangs at the title screen after the "Loading Font" prompt. The next screen appears with a black layout as if it's trying to load but then hangs. I would hate to have to do an entire factory reset to my laptop in order to see if that will fix this. I think I'm at a point where my iPad and Desktop will have to do. I'll just stick with gaming on my laptop, hahaha. I'm still up for any other suggestions but it seems like we may be out of options here. Thanks for your help with this. SPaceBar 1 Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted January 11, 2021 Share Posted January 11, 2021 Hey @KeithG34 I'm wondering if you have a corrupted font issue. Are you aware of adding any new fonts prior to this issue starting? I realise it was a long time ago now. Just out of interest - have you tried any of this Betas recently? Do you have the same problem launching them too? Quote Link to comment Share on other sites More sharing options...
KeithG34 Posted January 11, 2021 Author Share Posted January 11, 2021 Hello @SPaceBar I forgot to mention but I did try running the latest beta and the same thing happened where Affinity Designer just freezes..😕 I didn't think about fonts impacting this. I use a ton of .ttf files and a few .otf files for the different designs I come up with. Do you think I need to just delete all of my fonts to see if that could be the issue? I would hate to loose all those fonts. I always install the fonts once I've downloaded them and just delete the zips. Is there a way to copy all of my fonts and back them up somewhere prior to me testing this out? Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted January 11, 2021 Share Posted January 11, 2021 Hey @KeithG34 Would you be able to force your laptop to generate a dump? We can take a look and pass that on to the development. Here is what you need to do - when your laptop hangs follow these steps: Go to Task Manager Richt-click Designer.exe Click 'Create Dump file' Attach it here. Checking for a corrupt font / Backing up your fonts Backing up all of your fonts can be a bit tricky as the fonts folder also contains the system fonts. A better thing to do is to check what you have installed recently: Go to C:\Windows\ Look for the Font folder Make a local copy of the Font folder Sort the local Font folder by date Check for fonts installed around the time the issue started Uninstall them from the normal Windows fonts folder Try booing the app again I hope this works out for you. 👍 Quote Link to comment Share on other sites More sharing options...
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