KeithG34 Posted September 18, 2020 Share Posted September 18, 2020 Hello, I have been enjoying all Affinity products until the recent update to 1.8.5 for Affinity Designer. I have an issue similar to @Henskelis stated but I have had no successful in the app just miraculously working all the sudden. I am able to install Affinity Designer 1.8.5 with no issues. When I launch the app, the launch stalls after initializing fonts, then it completely freezes for me. My specs are the following: Windows OS: 10 Build: 19041.85 PC: MSI RAM: 8gb Processor: Intel(r) Core(TM) i7-7700HQ @ 2.80GHz GPU - NVIDIA Geoforce GTX 1050Ti I only have my wireless mouse plugged into on of my PC's 2.0 ports. I had no issues with Affinity 1.8.3 and I still can run that version now. I would like to start back using this app on my laptop alongside the 1.8.5 version that I have on my iPad. The only reason I need 1.8.5 on my PC is because any file created in 1.8.5 from my iPad fails to launch in Affinity Designer 1.8.3 on my PC. Any advice as to what I need to do to clear this issue? If this can't be resolved is there a way that I can revert back my iPad version to allow compatibility in the meantime? Looking forward to hearing from you and thanks in advance for any help. Quote Link to comment Share on other sites More sharing options...
KeithG34 Posted October 6, 2020 Author Share Posted October 6, 2020 Hello anyone, I have yet to receive a response to this issue and I have yet to find a solution to my problem through my continued research since this post. Do I need to post somewhere else to get this looked at? I really would love to get back to using this amazing software but it seems that I might be the only one having this issue based on the no response within this post. Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted October 8, 2020 Share Posted October 8, 2020 Hi @KeithG34 Welcome to the Affinity forums! Sorry for the delay in responding to your issue. Are all of your updates on Windows / drivers etc. all up to date? Can you take a look at your Event Viewer to see if it can give you any details on what is happening? Quote Link to comment Share on other sites More sharing options...
KeithG34 Posted October 9, 2020 Author Share Posted October 9, 2020 Hi SPaceBar, Thank you for replying. I checked the Event Viewer and found the following: The program Designer.exe version 1.8.4.693 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel. Process ID: e98 Start Time: 01d69e445d5238cc Termination Time: 19 Application Path: D:\Affinity\Designer\Designer.exe Report Id: 7b0a9dc6-09b8-4caf-bcde-80dae356cfc0 Faulting package full name: Faulting package-relative application ID: Hang type: Unknown ________________________________________________________ Once navigating to the Security and Maintenance Control Panel I discovered the following: Source Affinity Designer Summary Stopped responding and was closed Date 10/9/2020 10:00 AM Status Not reported Description A problem caused this program to stop interacting with Windows. Faulting Application Path: D:\Affinity\Designer\Designer.exe Problem signature Problem Event Name: AppHangB1 Application Name: Designer.exe Application Version: 1.8.4.693 Application Timestamp: 5f20bf6c Hang Signature: 9da2 Hang Type: 134217728 OS Version: 10.0.19041.2.0.0.768.101 Locale ID: 1033 Additional Hang Signature 1: 9da206ffe5d0d3889e66f06cfc5f9a43 Additional Hang Signature 2: 9e80 Additional Hang Signature 3: 9e80a1e9820483da6086a979109639a0 Additional Hang Signature 4: 9da2 Additional Hang Signature 5: 9da206ffe5d0d3889e66f06cfc5f9a43 Additional Hang Signature 6: 9e80 Additional Hang Signature 7: 9e80a1e9820483da6086a979109639a0 ____________________________________________________________________________ I'm not sure if this info helps any. Please let me know if there's additional info that you need. Thanks for your time and help. Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted October 9, 2020 Share Posted October 9, 2020 Thanks for the extra info, I notice that is says Affinity Designer is located on your D:\ drive. Is this an external drive or a partition on your main drive? It also says you are running v1.8.4.693 and not 1.8.5 - is there a chance you have them both on your machine in different places? Quote Link to comment Share on other sites More sharing options...
KeithG34 Posted October 9, 2020 Author Share Posted October 9, 2020 Yes. I decided to try one version up (1.8.4) from the current working version that I'm using which is 1.8.3 to see if I would have any luck towards getting that version to run. I have a solid state drive (C:) and a HDD (D:) that's initially installed in my laptop. I do use an external hard drive but it I do not run the program from there. I have 1.8.4 and 1.8.3 installed on my the D drive. I've even tried previously of just installing 1.8.4 on my C drive and have 1.8.3 installed on the D drive only. Both methods had the same response by not hanging once launched. I'm very nervous about removing the only working version that I have on my laptop at the moment (1.8.3) just to install the latest version for it not to work. Should I have only one version at a time? Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted October 12, 2020 Share Posted October 12, 2020 Are they both in the same folder? I am also wondering if you do in fact have 3 versions installed. You will be fine on 1.8.5 if you uninstall 1.8.3 and 1.8.4.693. Moving forward, in future if you are keen on keeping your working current release build while testing our higher versions you should do this by trying the Beta instead of having 2 release builds installed. That way you can have both the latest release build and use the higher Beta version without it causing any conflicts. If you then find the Beta is working ok you can install the latest release and uninstall the older version. Your iPad files should work fine on your PC once 1.8.5 is the only installed release build on your machine. You won't be able to roll the iPad back so you need to upgrade the PC for them to work together. The latest Beta can be found here: Quote Link to comment Share on other sites More sharing options...
KeithG34 Posted October 13, 2020 Author Share Posted October 13, 2020 I did have Affinity Designer 1.8.4 and 1.8.3 installed all at once when I initially posted my issue. I've uninstalled everything related to Affinity and then re-installed Affinity Designer only to my C drive only. I checked to see if I had any Window updates pending just to rule that out and I'm currently up to date with the latest Windows 10 OS. I went to launch 1.8.5 and I'm experiencing the same issue. I'm not sure what else that I need to do at this point. I'm up to date with Windows 10, I'm only running one version of Affinity Designer (technically only one Affinity product at this point) and all drivers are up to date. I did see optional driver updates but I wouldn't know which one would help resolve my issue. Any other suggestions? Thank for your time and help. Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted October 14, 2020 Share Posted October 14, 2020 Can you upload the crash report here please so we can take a look? You can find it by following these instructions: Open Windows Run (Windows Key + R) then paste the following string and press OK: %APPDATA%\Affinity\Photo\1.0\CrashReports\reports In the window that opens, select the most recently created .dmp file, then attach this to your reply here. I can't comment on the drivers without knowing what apps you have installed and what drivers they are offering you. If you want to screenshot them I can take a look. Quote Link to comment Share on other sites More sharing options...
KeithG34 Posted October 19, 2020 Author Share Posted October 19, 2020 Oddly I do not see any .dmp file(s) in the reports folder. However, I have attached a screenshot of the optional drivers updates. I feel like this wouldn't be the issue but I figure I would send that info anyways. Is there another way that I can pull in the crash report for Affinity Designer 1.8.5 other than the steps you've provided. Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted October 20, 2020 Share Posted October 20, 2020 Ahh I can see what happened there. Can you try this link instead? You should see all your previous crash reports there. Open Windows Run (Windows Key + R) then paste the following string and press OK: %APPDATA%\Affinity\Designer\1.0\CrashReports\reports In the window that opens, select the most recently created .dmp file, then attach this to your reply here. Quote Link to comment Share on other sites More sharing options...
KeithG34 Posted October 20, 2020 Author Share Posted October 20, 2020 I noticed that yesterday and just replaced it with Designer within that link you sent last week. I've been to that folder last week. I went there to delete all of those files just to make sure I had no trace of any Affinity apps before I tried reinstalling Affinity Designer 1.8.5. Yesterday, I tried installing the latest Publisher app just to see if that would run. Publisher also starts and hangs the same as Designer. I used the same link you sent and replaced Photo with Publisher just to see if a crash report appears in that folder and I did not see one. It seems that any of the Affinity programs that I launch that crashes, do not produce a report. I'm not sure what I'm doing wrong. Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted October 26, 2020 Share Posted October 26, 2020 Hey @KeithG34 The fact that there isn't a crash log just means it hasn't crashed so not something you're doing. You could also try doing a quick reset on the app. If you have any keyboard shortcuts or user settings you will want to back them up first. Once you have done that, can you restart the app with the Ctrl key held down and click Clear when prompted. Quote Link to comment Share on other sites More sharing options...
KeithG34 Posted November 5, 2020 Author Share Posted November 5, 2020 I meant to respond to this a few weeks ago. Sorry about that. The function that you've recommended didn't work. I saw the prompt with the option to clear but once I performed that the app still freezes. I'm not sure if it's just some old files conflicting with the app or what. I hate to not have the apps running on my laptop however I am able to run the apps on my desktop. I've never installed any Affinity products to it so I figured I wouldn't have any conflicting issues or whatever. I wish I can get this annoying issue fixed on my laptop but I'm clueless at this point. Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted November 6, 2020 Share Posted November 6, 2020 Thanks for giving it a try Keith. I'm glad you are still able to work on your desktop. Having 2 copies of the same software installed on the same drive can cause a conflict but I will ask Tech Support to get some tips on how to sort this issue out. I know you've been experiencing this disruption for quite some time now. Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted November 6, 2020 Share Posted November 6, 2020 Could you have a look at this list and see if you are using any of the software on it: Thanks Quote Link to comment Share on other sites More sharing options...
KeithG34 Posted November 14, 2020 Author Share Posted November 14, 2020 Sorry I took a long break on this. I've read this post before and I could not find a solution from that information. I've reviewed those topics again just to make sure I did not overlook anything useful but to no avail. The hang up still exists. Thanks for your help on with all of this. I'm not sure if there are any other options out there but if so, I'm open to it. SPaceBar 1 Quote Link to comment Share on other sites More sharing options...
Jay503 Posted November 18, 2020 Share Posted November 18, 2020 I'm also having a the same issue. It sounds very familiar. App opens but doesn't respond after that. Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted November 18, 2020 Share Posted November 18, 2020 Hey @KeithG34 Thanks for your patience on this. We'll get there. I've asked a member of Tech Support for advice and they suggesting attempting to boot the software and then getting a full log file from event viewer as we only had a partial one previously. Here are the instructions you need to do that: Hopefully this will provide more information on what is causing the issue you are experiencing. 👍 Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted November 18, 2020 Share Posted November 18, 2020 Hi @Jay503 Welcome to the Affinity forums! I'm sorry to see you are having this trouble too. Could you also attempt to boot the software and following the hang can you get a full log file from eventviewer too please? Thanks Quote Link to comment Share on other sites More sharing options...
KeithG34 Posted December 14, 2020 Author Share Posted December 14, 2020 Hi @SPaceBar. I've been busy at my job with the last quarter of the year and all. I should have the time to give this another try by the end of the week the latest. I've tried the Event Viewer process in the past. I've tried that back around 10/9. (back in this thread) I'll go through the latest instructions that you've provided and see if those will make a difference. Thank you for your help with this. I really hope we are making traction to a resolution for this. Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted December 15, 2020 Share Posted December 15, 2020 @KeithG34 My colleague suggested that doing the full event viewer might shed some light on the issue. You have also removed one of the versions of Designer since you did the first partial event viewer so it will be good to see if anything has changed. We have also become aware of a known issue that was caused by the Windows 10 October 2020 update and the full event viewer report should be able to rule that out too. KeithG34 1 Quote Link to comment Share on other sites More sharing options...
KeithG34 Posted December 19, 2020 Author Share Posted December 19, 2020 I forgot about the partial event viewer. Well, at least there is a known issue that you all are aware of. I've attached both my full Applications and System logs from my Event Viewer. I'm not sure what any of it means but I hope what I've provided is of use. Thanks again. Applicaionlogs.evtx Csystemlogs.evtx Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted December 21, 2020 Share Posted December 21, 2020 HI @KeithG34 Thanks for the extra info, unfortunately I can't open them as they can only be viewed in Event Viewer. Take a look in Event Viewer and see if you can see the code listed in the link I shared on December 15th. If not - can you copy + paste the info into a word doc or notepad and attach it here please so I can see if anyone else can see anything obvious? Quote Link to comment Share on other sites More sharing options...
KeithG34 Posted December 28, 2020 Author Share Posted December 28, 2020 Sorry about that. Here are the text formats for the Application and Csystem logs. I'm not sure what to look for through all that information. However, I did not notice any errors involving Color Management. Applicaionlogs.txt Csystemlogs.txt Quote Link to comment Share on other sites More sharing options...
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