Alf19 Posted May 25, 2020 Share Posted May 25, 2020 Hi Sorry if this has been posted already but running Affinity Photo 1.8.3 on OS 10.15.4 and whilst trying to add a new document to my presets it crashes nearly every time and if it creates the new preset it will crash when I go to name it. Quite frustrating as have many files to create for a new website and any time or actions saved is a blessing. Hope this can be resolved or an alternative time saving routine suggested. Alex Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted May 26, 2020 Staff Share Posted May 26, 2020 Hi @Alf19, Welcome to Affinity Forums We had a few crash reports in the past when creating/renaming new presets but those were fixed. Since then we haven't received more reports. I've tried to replicate this on my MacBook but it's working fine for me. It's possible we may be missing some setting or detail. Do you mind recording a small clip of the whole app crashing while you performs these actions please? Thank you. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Flyms Posted November 30, 2020 Share Posted November 30, 2020 This is still happening to me on Big Sur 11.0.1 with Affinity Photo 1.8.6. I set the pixel width and size and on pressing the '+' icon, it crashes. Bildschirmaufnahme_2020-11-30_um_11_36_27.mov Quote Link to comment Share on other sites More sharing options...
llbbl Posted December 7, 2020 Share Posted December 7, 2020 I am having this problem also. 1.8.6 on Big Sur. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted December 8, 2020 Staff Share Posted December 8, 2020 Hi @Flyms, @llbbl, Welcome to Affinity Forums Thanks for reporting this. I've replicated the issue here. To fix it, press and hold CTRL while launching the application until a Clear User Data dialog appears, keep the first three checkboxes ticked only (otherwise you may reset all customisations you may have made to the app including custom macros, brushes etc) then press Clear. It shouldn't crash anymore after the reset procedure. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
llbbl Posted December 15, 2020 Share Posted December 15, 2020 On 12/8/2020 at 7:48 AM, MEB said: Hi @Flyms, @llbbl, Welcome to Affinity Forums Thanks for reporting this. I've replicated the issue here. To fix it, press and hold CTRL while launching the application until a Clear User Data dialog appears, keep the first three checkboxes ticked only (otherwise you may reset all customisations you may have made to the app including custom macros, brushes etc) then press Clear. It shouldn't crash anymore after the reset procedure. Thanks @MEB this fixed it. Give the Support team a high five or some nice scritches. MEB 1 Quote Link to comment Share on other sites More sharing options...
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