Lee3 Posted May 12, 2020 Posted May 12, 2020 I am using Photo 1.8.3 ona windows 10 PC. It has been working fine sence the last upgrade then suddenly I can not even start a new document without it freezing up. I have tried a repair and a complete delete and reinstall to no avail. HELP please Quote
Lee3 Posted May 20, 2020 Author Posted May 20, 2020 Here is the error report: - System + Provider [ Name] Application Hang - EventID 1002 [ Qualifiers] 0 Level 2 Task 101 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2020-05-20T22:14:46.983743500Z EventRecordID 69455 Channel Application Computer Security - EventData Photo.exe 1.8.3.641 4af8 01d62ef3f6ed22ff 20 C:\Program Files\Affinity\Photo\Photo.exe 6192ffd3-47be-480a-9e10-885141939ddd Unknown 55006E006B006E006F0077006E0000000000 -------------------------------------------------------------------------------- Binary data: In Words 0000: 006E0055 006E006B 0077006F 0000006E 0010: 0000 In Bytes 0000: 55 00 6E 00 6B 00 6E 00 U.n.k.n. 0008: 6F 00 77 00 6E 00 00 00 o.w.n... 0010: 00 00 .. Quote
Staff stokerg Posted June 5, 2020 Staff Posted June 5, 2020 Hi Lee3, Could you just make sure Windows is fully up to date, just check Windows Updates, if any get found, install them and then restart the PC and try using Photo again. Any problems, let me know and we can try a reset of the app Quote
lieberg Posted June 5, 2020 Posted June 5, 2020 (edited) I am having the same problem. Everytime I try to use affinity photo it 'stops responding' and freezes. I update windows automatically so it is up to date I use windows 10 Fortunately I still have photoplus!!!!!!! Edited June 5, 2020 by lieberg Quote
Lee3 Posted June 5, 2020 Author Posted June 5, 2020 Hi lieberg, Here is what worked for me. I started Photo holding the Ctrl button down and cleared everything. Then it started working again until I tried to add the assets panel then it started freezing again. Running as Administrator solved everything. I was able to add the assets panel, add categories and assets with no problems. All other functions I tried worked fine. I then tried running it as just a user without admin prev. and it has worked fine since. Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.