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I am using Photo 1.8.3 ona windows 10 PC. It has been working fine sence the last upgrade then suddenly I can not even start a new document without it freezing up. I have tried a repair and a complete delete and reinstall to no avail. HELP please

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Here is the error report:

- System

  + Provider

   [ Name]  Application Hang
  - EventID 1002

   [ Qualifiers]  0
   Level 2
   Task 101
   Keywords 0x80000000000000
  - TimeCreated

   [ SystemTime]  2020-05-20T22:14:46.983743500Z
   EventRecordID 69455
   Channel Application

- EventData

   C:\Program Files\Affinity\Photo\Photo.exe


Binary data:

In Words

0000: 006E0055 006E006B 0077006F 0000006E
0010: 0000    

In Bytes

0000: 55 00 6E 00 6B 00 6E 00   U.n.k.n.
0008: 6F 00 77 00 6E 00 00 00   o.w.n...
0010: 00 00                     ..


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  • 3 weeks later...
  • Staff

Hi Lee3,

Could you just make sure Windows is fully up to date, just check Windows Updates, if any get found, install them and then restart the PC and try using Photo again. Any problems, let me know and we can try a reset of the app :) 

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I am having the same problem.

Everytime I try to use affinity photo it 'stops responding' and freezes.

I update windows automatically so it is up to date

I use windows 10

Fortunately I still have photoplus!!!!!!!

Edited by lieberg
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Hi lieberg,

Here is what worked for me.

  • I started Photo holding the Ctrl button down and cleared everything. Then it started working again until I tried to add the assets panel then it started freezing again.
  • Running as Administrator solved everything. I was able to add the assets panel, add categories and assets with no problems. All other functions I tried worked fine.
  • I then tried running it as just a user without admin prev. and it has worked fine since.
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