error when install affinity designer

[rudianp]

+Startup: 26/04/2020 10.56.08
+OS version: 10.0.18362
+ProductName: Designer
+ProductType: Retail
+Opening HKLM...
+    OK
+Opening registry key: 'SOFTWARE\Serif\Affinity\Designer\1'...
+    Failed
+Getting ProgramW6432 environment variable...
+    OK
+Install path not found, using default: C:\Program Files\Affinity\Designer
+Opening MSI database: Affinity.msi
+Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='ProductVersion'
+    OK
+MsiViewExecute
+    OK
+MsiViewFetch
+    OK
+MsiRecordGetString
+    Value: 1.8.3.641
+Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='ProductCode'
+    OK
+MsiViewExecute
+    OK
+MsiViewFetch
+    OK
+MsiRecordGetString
+    Value: {6F0DC7EB-161A-409C-9B26-3EB3FE9ED69D}
+Install state: -1
+    IsThisVersionInstalled: False
+Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='UpgradeCode'
+    OK
+MsiViewExecute
+    OK
+MsiViewFetch
+    OK
+MsiRecordGetString
+    Value: {8D334CF3-2FB7-40EA-A68E-5891CDAD8F53}
+MsiEnumRelatedProducts: 259
+    IsAnyVersionInstalled: False
+ProductCode: {6F0DC7EB-161A-409C-9B26-3EB3FE9ED69D}
+ProductVersion: 1.8.3
+InstallType: Normal
+Initialising main window...
+    OK
+Main window loaded
+Checking requirements...
+    OK
+DotNetInstall: checking installed version
+    Found 528040
+Switching to page: Install
+Showing Browse dialog
+    Path: C:\Program Files\Affinity\Designer
+Creating InstallOperation
+    Path: C:\Program Files\Affinity\Designer
+    WantShortcut: False
+Requesting operation: SetupUI.InstallOperation
+Switching to page: Operation
+Starting MsiOperation
+MsiOperation result: 1603
+Setting result page message: Setup failed
+Switching to page: Result
+Operation finished
+Main window close requested
 

 

this is my setupUI

[walt.farrell]

Welcome to the Serif Affinity forums, @rudianp.

Possibly this will provide some hints that will help: https://support.microsoft.com/en-us/help/834484/you-receive-an-error-1603-a-fatal-error-occurred-during-installation