HRef Posted April 24, 2020 Share Posted April 24, 2020 I am encountering an issue where the saving crashes publisher, and then any further attempts at opening the file and saving will always result in a crash. Something invisible has been added that corrupts the file and prevents saving. I'm positive it is related to adding single pages in the middle of a facing spread document. It doesn't always crash right way, I have been able to work and save the project for some hours, then suddenly save crashes and the document can no longer be saved at all. Reopening and saving causes crash. The particular change when the crash happens has no pattern. Going back to a previous copy of the file, where saving was possible, and just opening that document and saving suddenly causes a crash as well - indicating the issue was present for quite some time but then randomly and suddenly causes the save crash. If I go back to a previous version of the document file where single pages have not been inserted, saving works again. I can work in the document, add 2 page spreads, etc. No isssues, no crashes. I can even do the change the previously was done right before the crash happened with no issues, with the only difference that I have not added any single pages. Then again I try to add a single page, it doesn't crash right away and does allow for saving.. but a couple of hours later, crash. And there is no rhyme or reason as it crashes with sometimes no change at all, sometimes changing pararaph style on page 10, or typing a word on page 100. The only thing consistent is adding that single page into the facing spread document at some point. This seems to cause instability in the file/program and it is only a matter of time before crashing will occur on save. I have a file where the behavior is 100% reproducible. I can open the file and do a Save As and it works. But any change to the document and saving beyond that causes a crash (Literally any type of change it doesn't matter what is done to it). I can share the file with a developer, but due to the IP/copyrighted unpublished material not attach it publicly this post. Attaching the apple crash report. I started to experiment to try and understand what I did that caused the crash, and it keeps coming back to the same thing. Start from the functional document, make a bunch of changes. No crash. Start from the functional document, add a single page in the middle, start making the same changes as above, eventually save crashes. Start from the functional document, make a bunch of changes. No crash. Add single page in the middle, make some more changes, eventually but certainly a crash happens. Start from the functional document, make a bunch of changes. No crash. Do not add the single page. Replicate the same changes as previously. No crashing happens at all. applecrashreport.rtf Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted April 29, 2020 Staff Share Posted April 29, 2020 Hey @HRef, Sorry for the delayed reply. Can you upload the file which crashes after making a change followed by a save on this link? https://www.dropbox.com/request/U0l3a4TlRUmXtZKzmNKN Quote Link to comment Share on other sites More sharing options...
HRef Posted April 30, 2020 Author Share Posted April 30, 2020 Done. Though the file just seem completely broken now. I went back to a previous version and started redoing my work, but without adding single pages and that has been working since. Quote Link to comment Share on other sites More sharing options...
HRef Posted April 30, 2020 Author Share Posted April 30, 2020 I will add this however, I again had another perfectly working file opened in Affinity Publisher as I opened the broken file I uploaded. When I tested to save the broken file, as expected publisher crashed. However, the other functional file I had opened has now also started to behave strangely. Now this file as well appears to generate random publisher crashes, even though it can be saved. So whatever is happening when save crashes, basically ruins all open files in publisher not just the one that is broken. This behavior is making me extremely nervous as to the stability of this product. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted April 30, 2020 Staff Share Posted April 30, 2020 Thanks. I logged this with our developers. This used to be a problem in previous versions, but we've fixed the issue which created corrupt documents. However, files created prior to this fix would still be affected unfortunately. Quote Link to comment Share on other sites More sharing options...
HRef Posted April 30, 2020 Author Share Posted April 30, 2020 This file was created using the latest Affinity Publisher on MacOS 10.14.6, so this would not fall under previous versions errors. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted May 1, 2020 Staff Share Posted May 1, 2020 Hmm.. interesting. I will update our devs with this info. We thought we have fixed it. But it might be a new recipe. Thanks for the update Quote Link to comment Share on other sites More sharing options...
HRef Posted May 1, 2020 Author Share Posted May 1, 2020 Thanks! I'd love to know what is causing it so I can stop doing it. For me it has been consistent when trying to add single page into my facing spread document. Probably likely that it is something else in the document that then corrupts due to being shifted only one page... but what that is I have no idea. As a workaround I have resorted to adding 2 pages (full spread) and then manually shifting content as needed, which isn't exactly ideal... but it doesn't cause crashing. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted May 1, 2020 Staff Share Posted May 1, 2020 When we had the issue, it was caused by a rogue masterpage or a detached text frame Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted May 5, 2020 Staff Share Posted May 5, 2020 I sent you a PM with the fixed file. it does look like the issue we have fixed has a new recipe now. If you do manage to find a recipe for this issue, let us know Quote Link to comment Share on other sites More sharing options...
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