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Posted

I have just started affinity photo and been offered an update, which I accepted. The update ran its course and then said "failed to up date". I now cannot start Affinity photo and subsequent downloads have failed to install as well.

The program does not now show in my installed programs and I can't uninstall it.

Posted

If you're on Windows, please try the suggestions in https://affin.co/WinSetupFailed

(As it's no longer showing as an installed program, and attempted re-installations are still failing, you will probably need to use the Microsoft Uninstall Troubleshooter that is mentioned as part of those instructions.)

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.2.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

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