jyhxpz Posted April 2, 2020 Share Posted April 2, 2020 When I select this artboard and press command + c the software just crashes. Always happen. It also crashes when select and copy with a group containing many objects. I tried to change the UI language to English but it does not help. AD version is 1.8.2 and macOS version is 10.15.4 Thanks for replying to this issue. jyhxpz Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted April 2, 2020 Staff Share Posted April 2, 2020 Hi jyhxpz, Would you be able to upload a copy of the file to our internal Dropbox using the link below please? Without the file we won't be able to try and reproduce the crash. https://www.dropbox.com/request/e8valtxkXNwnUNVP1IvY Thanks! Quote Link to comment Share on other sites More sharing options...
jyhxpz Posted April 2, 2020 Author Share Posted April 2, 2020 5 hours ago, Sean P said: Hi jyhxpz, Would you be able to upload a copy of the file to our internal Dropbox using the link below please? Without the file we won't be able to try and reproduce the crash. https://www.dropbox.com/request/e8valtxkXNwnUNVP1IvY Thanks! Thank you Sean. Already sent Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted April 28, 2020 Staff Share Posted April 28, 2020 Hi jyhxpz, Sorry for the delay in responding. Initially I wasn't able to reproduce the issue, however I remembered that the use of clipboard managers can in some instances cause a crash when copying objects. I've tried this with your document and it is indeed crashing. Do you use any form of Clipboard manager such as Alfred? If so disable it close this down and you should be able to copy without it crashing. I'll get this issue bumped with development. Quote Link to comment Share on other sites More sharing options...
jyhxpz Posted April 28, 2020 Author Share Posted April 28, 2020 4 hours ago, Sean P said: Hi jyhxpz, Sorry for the delay in responding. Initially I wasn't able to reproduce the issue, however I remembered that the use of clipboard managers can in some instances cause a crash when copying objects. I've tried this with your document and it is indeed crashing. Do you use any form of Clipboard manager such as Alfred? If so disable it close this down and you should be able to copy without it crashing. I'll get this issue bumped with development. Yes I do use Alfred. And after updating to 1.8.3 it crashes much less (but still happens sometimes). I will try to disable Alfred. Thank you for answering the question, Sean. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.