Updated 1.8 Affinity Photo will not load onto my windows 10 PC

[rich bye]

I can not get the latest version of Affinity Photo 1.8 to load onto my Windows 10 PC. The process starts and then the program shuts down and I have to try again.

I did have this problem with version 1.7 but it did load after 2 or 3 attempts.

[stokerg]

Hi rich bye and Welcome to the Forums,

First thing to try for any install issue, restart the PC and once restarted go to our setup file in your downloads folder and right click this and select Run As Administrator.

If the install is still failing then can you check this location for me:

%temp%/AffinitySetup

To get to that location, call up the Run box by holding down the Windows key and tapping the letter R.  Copy and paste the above path into the run box and click okay.  That should open a folder, which should contain at least 1 other folder.  If there are more than one, find the latest one and open the folder, you should see 2 log files, setup.log and setui.log if you can attach those here, i'll be able to help further