Aubacher4tel Posted January 24, 2020 Posted January 24, 2020 Hello from Germay, I just opened Affinity Publisher and a popup showed an update. After the download, the text only says "Setup error". Now I can no longer open the old version. Please help, thanks in advance. wanted to update to 1.7.3 Quote
Dan C Posted January 24, 2020 Posted January 24, 2020 Hi Aubacher4tel, Welcome to the forums Sorry to hear you're having trouble - in order to investigate this issue I'm going to require a copy of your installer log. Please open Windows Run (Windows Key + R) then paste the following string and press OK: %temp%\AffinitySetup In the window that opens, please select the most recently created folder, then attach SetupUI.log to your reply here. Many thanks in advance! Quote
Aubacher4tel Posted January 24, 2020 Author Posted January 24, 2020 thanks for the fast reply, The attachment is attached! SetupUI.log Quote
Dan C Posted January 24, 2020 Posted January 24, 2020 No problem at all, thanks for your file. This shows the following error: The installer has insufficient privileges to access this directory: C:\Program Files\Affinity\Publisher. The installation cannot continue. We've seen this happen previously, please try restarting your PC, then right-click on the .exe file and select 'Run as Administrator' - this should hopefully allow the install to proceed without issue! Quote
Aubacher4tel Posted January 24, 2020 Author Posted January 24, 2020 Hey Dan, Thank you very much! The solution worked. I had even run as admin but without restarting thanks again and have a nice weekend Dan C 1 Quote
Dan C Posted January 24, 2020 Posted January 24, 2020 No problem at all, I'm very glad to hear this! Have a nice weekend to you too Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.