majorel_pa Posted January 15, 2020 Posted January 15, 2020 Does someone have the same problem with iPad version while you work in the app? Quote
Staff Callum Posted January 15, 2020 Staff Posted January 15, 2020 Hi Majorel_pa, Welcome to the forums What problem is it you are having? Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP.
majorel_pa Posted January 15, 2020 Author Posted January 15, 2020 When I try to retouch a picture in a “camera raw” mode it crashes. Also it crushes in a quick selection mode. Using eraser also affects negatively on the app Quote
Staff Callum Posted January 15, 2020 Staff Posted January 15, 2020 If possible could you provide one of the files in question regarding this issue and a screen recording demonstrating the crash? Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP.
majorel_pa Posted January 15, 2020 Author Posted January 15, 2020 here is a screen recording of the proses working on in the Raw mode. IMG_1794.MP4 Quote
Staff Callum Posted January 15, 2020 Staff Posted January 15, 2020 Please could you provide the file you were working with? If you don't want to post it publicly let me know and I will send you a PM. C Quote Please tag me using @ in your reply so I can be sure to respond ASAP.
majorel_pa Posted January 15, 2020 Author Posted January 15, 2020 Do you think the problem might be a file that I try to edit? Because I tied several filed made with my camera and the always ended up crushing. And yes, I would prefer sending you a PM with the original file. Thank you Quote
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