Setup Failed

[armygurl]

I just purchased Affinity photo and I cannot get it to set up. I keep getting the error "setup failed" I have cleaned off the drive several times and reinstall it and try but still getting the same error. I have no idea what the problem is

[stokerg]

Hi armygurl and Welcome to the Forums,

First thing to try for any install issue, restart the PC and once restarted go to our setup file in your downloads folder and right click this and select Run As Administrator.

If the install is still failing then can you check this location for me:
%temp%/AffinitySetup

To get to that location, call up the Run box by holding down the Windows key and tapping the letter R.  Copy and paste the above path into the run box and click okay.  That should open a folder, which should contain at least 1 other folder.  If there are more than one, find the latest one and open the folder, you should see 2 log files, setup.log and setui.log if you can attach them here, i'll take a look and help further  

[armygurl]

This is what I found:

Trying to start process: C:\Users\gordo\AppData\Local\Temp\AffinitySetup\84057554-376a-11ea-aea8-b46bfcca82cf\SetupUI.exe /log=true
  Succeeded: 1
Waiting for process to finish...
  Exit code: 0

+Out of disk space: Out of disk space -- Volume: 'C:'; required space: 1,178,151 KB; available space: 515,980 KB.  Free some disk space and retry.
 

[stokerg]

Hi armygurl,

Thanks for the log file.

Looks like you've not got enough free space on your C drive:

+Out of disk space: Out of disk space -- Volume: 'C:'; required space: 1,178,151 KB; available space: 515,980 KB.  Free some disk space and retry.

If you can free up some space, re-run our setup and it should install fine