aj.0088 Posted November 12, 2019 Posted November 12, 2019 (edited) Whenever I try to export an image on Affinity Photo, the app crashes and I lose all of my edits. How to I fix this issue so that I can export my work without the app crashing and deleting everything? If it helps: I use windows 10 and I use Affinity Photo version 1.7.3.481. Edited November 12, 2019 by aj.0088
Staff stokerg Posted November 12, 2019 Staff Posted November 12, 2019 Hi aj.0088 and Welcome the Forums, At what point do you get the crash? Have you tried exporting to a different location, if the crash happens after you've selected where you want to export to? What format are you trying to export out as?
aj.0088 Posted November 12, 2019 Author Posted November 12, 2019 Stokerg, I’ve tried exporting as PNG and JPG to multiple locations after going back to re-edit the picture.
aj.0088 Posted November 12, 2019 Author Posted November 12, 2019 3 hours ago, stokerg said: Hi aj.0088 and Welcome the Forums, At what point do you get the crash? Have you tried exporting to a different location, if the crash happens after you've selected where you want to export to? What format are you trying to export out as? Still getting acquainted with this forum. I’ve tried to export to multiple locations as JPG and PNG
Staff stokerg Posted November 12, 2019 Staff Posted November 12, 2019 4 minutes ago, aj.0088 said: Still getting acquainted with this forum. I’ve tried to export to multiple locations as JPG and PNG Have you tried exporting to the Desktop or Documents folder? Have you got any crash reports in this location: %appdata%/Affinity/Photo/1.0/CrashReports/reports To get to that location, call up the Run Box by holding down the Windows key and tapping the letter R. In the run box, copy and paste the above path and click ok. If you can then either attach those here or upload them to our Dropbox here that would be a big help
aj.0088 Posted November 12, 2019 Author Posted November 12, 2019 4 hours ago, stokerg said: Have you tried exporting to the Desktop or Documents folder? Have you got any crash reports in this location: %appdata%/Affinity/Photo/1.0/CrashReports/reports To get to that location, call up the Run Box by holding down the Windows key and tapping the letter R. In the run box, copy and paste the above path and click ok. If you can then either attach those here or upload them to our Dropbox here that would be a big help No crash reports. And yes, I just tried exporting to documents and desktop folders with no luck.
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