Actifii Posted November 4, 2019 Share Posted November 4, 2019 (edited) I have been using Affinity photo for about 3 weeks now and everything has been working fine. I didn't change or switch anything but for the past 4 days, eraser won't work. The brush shows up but it's not erasing anything. It was stuck and spinning. I deleted the software and all of its components from my mac and reinstalled. There's no spinning but eraser won't erase anything. Actually all the tools are not working. Brush and the rest are all not working. This is very disappoint as I purchased Affinity instead of photoshop. I bought something that I should be able to use but unfortunately it's not working. Any advice would be appreciated. Thank you Edited November 4, 2019 by Actifii found out all the tools are not working Quote Link to comment Share on other sites More sharing options...
firstdefence Posted November 5, 2019 Share Posted November 5, 2019 Welcome to the forum, Launch the app with ⌃(ctrl) held down until a Clear User Data dialog appears. Press the Select All button then press the Clear button. Note this will reset everything to app defaults - user preferences, palettes, macros, everything. If you want to reset just the UI and user prefs leave just the first three checkboxes ticked and press the Clear button. Quote iMac 27" 2019 Sequoia 15.0 (24A335), iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions Link to comment Share on other sites More sharing options...
Actifii Posted November 6, 2019 Author Share Posted November 6, 2019 Thank you very much! It's working now. Do I have to repeat this often? Quote Link to comment Share on other sites More sharing options...
firstdefence Posted November 6, 2019 Share Posted November 6, 2019 6 hours ago, Actifii said: Thank you very much! It's working now. Do I have to repeat this often? Normally just a one shot fix, so unless you are very unlucky I doubt you will need to use it again anytime soon, personally I've never used it. Quote iMac 27" 2019 Sequoia 15.0 (24A335), iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.