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kreider88

Crashing on open

By kreider88, in Affinity on Desktop Questions (Mac and Windows)

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kreider88    0

kreider88
Posted

I just purchased this tonight from the windows store. my system is fully capable of running it, but every time I open it, it will load up into the main screen and then my surface restarts. I was able to run the trial just fine. any ideas?

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Lee D    518

Lee D
Posted

Hi kreider88,

Check for the following Windows update, if it's installed, uninstall it KB4515384 and try our app again. Can you also confirm the model of Surface you have including the spec and the version of Windows 10 you're running, just in case.

Also are any other apps running when you're trying to open Affinity?

iMac 27" 5k macOS - iPad Pro 12.9" 256GB

Affinity Photo Tutorials / Affinity Designer Tutorials / Affinity Photo for iPad / Affinity Designer for iPad

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