railroader124 Posted October 28, 2019 Share Posted October 28, 2019 I downloaded the latest update and it worked for awhile. Now it just locks up and I cant open old files or start a new one. I went back to a previous version and it also locks up. I can't use Affinity Photo now. Quote Link to comment Share on other sites More sharing options...
Dan C Posted October 28, 2019 Share Posted October 28, 2019 Hi railroader124 I'm very sorry to hear you're having trouble - could you please confirm, what happens when you try opening the app? Does it open and then crash when loading? Does it not load at all? Do you see an error message of any kind? A copy of your most recent crash log(s) would also be useful here; Please open Windows Run (Windows Key + R) then paste the following string and press OK: %APPDATA%\Affinity\Photo\1.0\CrashReports\reports In the window that opens, please select the most recently created dmp file, then attach this to your reply here. Many thanks in advance! Quote Link to comment Share on other sites More sharing options...
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