ericjsnover Posted October 17, 2019 Share Posted October 17, 2019 Hello, After updating to Mac 10.15 yesterday I have been unable to open Afinity Designer. The application crashes immediately after showing the branding window. Please help as I have grown dependent on this application for daily work and being without out it is a huge hinderance! Thanks! System Info: Process: Affinity Designer [2917] Path: /Applications/Affinity Designer.app/Contents/MacOS/Affinity Designer Identifier: com.seriflabs.affinitydesigner Version: 1.7.3 (1.7.10) App Item ID: 824171161 App External ID: 832871681 Code Type: X86-64 (Native) Parent Process: bash [2911] Responsible: Terminal [766] User ID: 501 Date/Time: 2019-10-17 12:08:32.163 -0400 OS Version: Mac OS X 10.15 (19A583) Report Version: 12 Time Awake Since Boot: 8400 seconds Time Since Wake: 4700 seconds System Integrity Protection: enabled Crashed Thread: 6 Exception Type: EXC_ARITHMETIC (SIGFPE) Exception Codes: EXC_I386_DIV (divide by zero) Exception Note: EXC_CORPSE_NOTIFY Termination Signal: Floating point exception: 8 Termination Reason: Namespace SIGNAL, Code 0x8 Terminating Process: exc handler [2917] Additional System Info Thread 6 Crashed: 0 com.apple.driver.AppleIntelHD4000GraphicsMTLDriver 0x00007fff326f946b CHAL_INTEL::ChalContext::SetupFixedFunctionKernelExecute(CHAL_INTEL::tagCHALCommandPacket*, unsigned long*, unsigned int, unsigned int, unsigned int, unsigned int) + 319 1 com.apple.driver.AppleIntelHD4000GraphicsMTLDriver 0x00007fff326fd365 CHAL_INTEL::ChalContext::ChalExecuteFillBuffer(MTLIGAccelBuffer*, _NSRange&, unsigned char) + 1455 2 com.apple.driver.AppleIntelHD4000GraphicsMTLDriver 0x00007fff326f77a2 IGAccelBlitCommandEncoder::fillBuffer(MTLIGAccelBuffer*, _NSRange&, unsigned char) + 28 3 com.apple.driver.AppleIntelHD4000GraphicsMTLDriver 0x00007fff32712c05 -[MTLIGAccelBlitCommandEncoder fillBuffer:range:value:] + 242 4 liblibraster.dylib 0x0000000116295b20 Raster::ExecuteMetalKernel(Raster::HardwareExecutionMode, int, unsigned char, void*, int, Kernel::Counted<Raster::Prolongation>, Raster::HardwareKernelDescriptor const&, void*, unsigned int, unsigned int, void*, unsigned int, unsigned int, void*, unsigned int, unsigned int, void*, unsigned int, unsigned int, void*, unsigned int, unsigned int, float*, int, float*, int, float*, int, float*, int, float*, int, void*, float*, int, float*, int, Kernel::RectT<int> const&, bool, bool, bool, bool, bool*, bool, bool, char const*) + 9248 5 liblibraster.dylib 0x0000000116510653 bool Raster::Hardware<Raster::DefaultImplementation>::Process<Raster::Red8, Raster::Green8, Raster::Blue8, Raster::Alpha8, Raster::X5, Raster::Red8, Raster::Green8, Raster::Blue8, Raster::Alpha8, Raster::X5, Raster::X1, Raster::X2, Raster::X3, Raster::X4, Raster::X5, Raster::Pixel<Raster::Red8, Raster::Green8, Raster::Blue8, Raster::Alpha8, Raster::X5>, Raster::Buffer<Raster::Red8, Raster::Green8, Raster::Blue8, Raster::Alpha8, Raster::X5>, Raster::Copy, Raster::IdentityMask, Raster::IdentitySampler, Raster::IdentityTransform, Raster::Safe, Raster::NormalBlend>(Raster::Pixel<Raster::Red8, Raster::Green8, Raster::Blue8, Raster::Alpha8, Raster::X5> const*, Raster::Buffer<Raster::Red8, Raster::Green8, Raster::Blue8, Raster::Alpha8, Raster::X5>*, Raster::Copy&, Kernel::RectT<int>, Raster::IdentityMask::Params const*, Raster::IdentityTransform::Params const*, Raster::IdentitySampler::Params const*, Raster::NormalBlend::Params const*) + 1731 6 liblibraster.dylib 0x000000011650ff3f void Raster::ProcessBase<Raster::Copy>::Execute<Raster::Red8, Raster::Green8, Raster::Blue8, Raster::Alpha8, Raster::X5, Raster::Red8, Raster::Green8, Raster::Blue8, Raster::Alpha8, Raster::X5, Raster::X1, Raster::X2, Raster::X3, Raster::X4, Raster::X5, Raster::Buffer<Raster::Red8, Raster::Green8, Raster::Blue8, Raster::Alpha8, Raster::X5>, Raster::Pixel<Raster::Red8, Raster::Green8, Raster::Blue8, Raster::Alpha8, Raster::X5>, Raster::Copy, Raster::IdentityMask, Raster::IdentitySampler, Raster::IdentityTransform, Raster::Safe, Raster::NormalBlend>(Raster::Buffer<Raster::Red8, Raster::Green8, Raster::Blue8, Raster::Alpha8, Raster::X5>*, Raster::Pixel<Raster::Red8, Raster::Green8, Raster::Blue8, Raster::Alpha8, Raster::X5> const*, Raster::Copy::Params*, Raster::IdentityMask::Params const*, Raster::IdentityTransform::Params const*, Raster::IdentitySampler::Params const*, Raster::Safe::Params const*, Raster::NormalBlend::Params const*) + 431 7 liblibraster.dylib 0x0000000116463535 Raster::Buffer<Raster::Red8, Raster::Green8, Raster::Blue8, Raster::Alpha8, Raster::X5>::Clear() + 229 8 com.seriflabs.libcocoaui 0x0000000109cbc9d5 -[AssetItemView generateImageFromAssetInBackground] + 725 9 com.apple.Foundation 0x00007fff3d5a3ef2 __NSThread__start__ + 1064 10 libsystem_pthread.dylib 0x00007fff724add76 _pthread_start + 125 11 libsystem_pthread.dylib 0x00007fff724aa5d7 thread_start + 15 Note: It looks like a graphic issue, but Affinity Photo starts up and runs without any errors or crashes. Thanks, Eric Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted October 18, 2019 Staff Share Posted October 18, 2019 Hi @ericjsnover, Welcome to the forums and sorry for the delayed reply. Try this: Did you purchase from the Mac App Store or the Affinity Store? If you purchased from the Mac App Store could you try these steps please: Go to Macintosh HD\Users\username\Library\Containers\ rename the 'com.seriflabs.affinitydesigner' folder to 'com.seriflabs.affinitydesigner.old' Start Designer This will have reset all of your settings so please note all of your assets, brushes, etc will not be there. Currently these are stored in the renamed folder so we can look at getting them back if this works for you. If Designer does load up, could you zip up and attach a copy of the 'com.seriflabs.affinitydesigner.old' folder please? Instead if you purchased from the Affinity Store could you try these steps please: Go to Macintosh HD\Users\username\Library\Application Support\ rename the 'Affinity Designer' folder to 'Affinity Designer Old' Start Designer This will have reset all of your settings so please note all of your assets, brushes, etc will not be there. Currently these are stored in the renamed folder so we can look at getting them back if this works for you. If Designer does load up, could you zip up and attach a copy of the 'Affinity Designer Old' folder please? Thanks, Gabe. Quote Link to comment Share on other sites More sharing options...
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