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Showing results for tags 'my account'.
I just upgraded to the 1.9 update on my Mac desktop. It upgraded normally but when I went to the "my account" option under the "Affinity Designer' title, it's grayed out. Clicking on the person icon on the far right upper side of the application does not do anything either. I wondered if it was due to having the beta still installed, so I removed the beta from the machine entirely and restarted the official 1.9 Affinity Designer again. Same issue - greyed out and clicking the person icon does nothing. My Designer and Photo apps on the mac were purchased through the mac app store. I later purchased Publisher for mac directly from Affinity. I just updated Publisher to 1.9 on mac (I never used the beta for this one) to see if it would allow me access to "my account", and it also did not allow access - greyed out, icon does nothing when clicked. So I'm assuming it's not a matter of being purchased from the app store or directly from affinity. During the 1.9 beta period, I was never able to log in and successfully register my apps from my Mac desktop machine. It would always hang at the connection point and tell me it was not able to register at that time. I was able to do so successfully using my windows laptop and respective windows beta 1.9 versions of the apps.
If you're trying to register or sign into your Affinity Store account from within the app and you get the message Failed to connect to affinity.api.serifservices.com or Couldn't connect to server, please make sure that your operating system's firewall and/or any third party firewall apps are not blocking the app from connecting to the internet. You can also try adding the app to your firewall's allow/exception list along with the https://serifservices.com/ url which is used by the app to connect to the registration API.
We're aware of an issue where users using Affinity apps purchased from the Microsoft Store are getting the error There was an unexpected problem while handling the server's response (0x00000001) when trying to register or sign into their Affinity Store account from within the app. This is a known issue and will hopefully be fixed in the next update, 1.9.2. More information can be found here: https://forum.affinity.serif.com/index.php?/topic/136186-unexpected-error-0x00000001-while-trying-register-affinity-photo/&do=findComment&comment=750582
Hi guys, so Affinity just launched version 1.9 of all Affinity Products and bring a lot of new features on 4th February. And yesterday I just uploaded a new video, so I want to show you one of the new features that I think very useful, that is called "My account" feature in all Affinity apps. So now you can link your Affinity apps with your Affinity account, and then download and install all of your store purchases/content directly to Affinity Photo, Designer, and Publisher without having to import it manually anymore. I hope you enjoy this video, thank you!